Manager - Direct to Customer

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Modern Trade, Smart Phone Outlet TSM
Job Level/ Designation
M1/ Manager
Function / Department
Sales
Job Purpose
The Modern Trade TSM will be responsible to meet capacity building targets, drive acquisition for prepaid and postpaid; the role will also ensure end to end productivity through channel engagement, team hiring and capability building
Key Result Areas/Accountabilities
Drive daily prepaid & postpaid acquisition (gross and net) led through MT chain stores& SPO
Drive VI 4G extraction & Mobile number portability
Daily participation & productivity
Key account management for chain store and structured channel engagement
Drive TL and promoter productivity targets by continuous capability building interventions and ensure controlled attrition
SPO productivity
Responsible for all MT & SPO operations including cost control, service levels, stock availability
Key performance indicators
• 4G UB on 4G FR and 4G SIMEX
• Mobile number portability
• Prepaid Net gross - residual gross post T2M
• Postpaid Net gross - residual gross post 60 days