Senior Product Associate, Early Tenure Onboarding

Job Description
The Core Card Customer Experience Product team is the center of excellence for Card's digital customer experience, focused on creating lasting and loyal relationships with customers and empowering them to make informed decisions that support their lives and financial goals.
The Early Tenure Onboarding team creates customer experiences that welcome new Chase Credit Card customers, help them confidently set up and begin using their accounts, reinforce the value of their new card, and establish strong digital engagement during the critical early stages of the relationship.
As a Senior Product Associate on the Early Tenure Onboarding team, you will help shape and execute customer-centric onboarding experiences across key early-tenure journeys. We are looking for a product professional with a passion for creating great digital products and customer experiences that improve customer satisfaction and deliver business outcomes. You will support the product roadmap, manage components of the backlog, and translate customer, business, and operational needs into clear requirements and measurable outcomes. The ideal candidate brings strong digital product sense, strategic thinking, analytical skills, curiosity, attention to detail, and the ability to execute day-to-day deliverables while also navigating ambiguity and identifying opportunities in white space.
Job Responsibilities
Support the development of the Early Tenure Onboarding product strategy and roadmap, with a focus on delivering customer and business value and keeping Chase at the leading edge of digital onboarding capabilities.
Manage discovery efforts, customer research, journey analysis, market research, and competitive analysis to uncover customer needs, friction points, target segments, and opportunities across the early-tenure experience.
Own, maintain, and develop components of the product backlog, ensuring requirements and user stories are clearly defined, prioritized, and aligned to the overall roadmap and value proposition.
Collaborate with design, engineering, research, analytics, marketing, servicing, operations, legal, compliance, risk, and controls partners to deliver new features and optimize existing onboarding experiences.
Integrate product metrics, data analytics, user experience research, customer feedback, competitive benchmarks, and company goals to inform prioritization and evaluate results.
Identify and champion opportunities to improve customer confidence, satisfaction, digital activation, engagement, self-service, personalization, and consistency across channels during early tenure.
Help define and communicate product priorities, customer benefits, business value, delivery impacts, dependencies, and tradeoffs across stakeholder groups.