Associate /Senior Associate – US Payroll Processor - Hyderabad - GO/JC/4852/2026

Job Title: Associate /Senior Associate –US Payroll Processor
Job Location: Hyderabad
Work Model: Work from Office
Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Candidate Location: Anywhere in India
Education and Certification
Qualification: B.Com / M.Com / MBA (Finance/HR)
Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.
Candidate Expectation
Candidate should have minimum 1+ Years of experience into US Payroll Processing
Having supported global clients.
Should be Flexible to work in any shifts, including night shifts.
Job Description
The Payroll Analyst is responsible for executing end-to-end US payroll processes with high accuracy and ensuring compliance with statutory regulations. The role supports timely payroll delivery, handles employee queries, and ensures reconciliation and reporting standards are met across payroll cycles.
Key Responsibilities
Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly)
Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions
Ensure compliance with US federal, state, and local payroll regulations
Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings
Manage W-2, W-4, 1099 forms, and year-end activities
Handle employee and client payroll queries through voice and email support channels
Investigate payroll discrepancies and ensure timely resolution
Perform payroll audits, reconciliations, and reporting
Coordinate with internal teams (HR, Benefits, Finance) and external vendors
Ensure adherence to SLA timelines and quality standards in a client-facing environment
Flexible to work with shifts
Key Skills & Competencies
Attention to detail and accuracy
Knowledge of payroll processing and compliance
Confidentiality and data integrity
Problem-solving skills
Tools & Systems
Oracle (Must)
Stakeholder Interaction
Employees, HR, Finance teams
Success Metrics / KPIs
Payroll accuracy
SLA adherence
Query resolution time
Compliance adherence
Communication & Voice Skills (Mandatory)
Excellent spoken English with a clear, neutral/global accent
Strong articulation, pronunciation, and professional tone for US audiences
Proven ability to handle voice-based interactions with US clients and employees
Strong listening and comprehension skills, especially for accent diversity
Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
Professional phone etiquette with experience in client-facing/service environments
Communication Requirements
Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
Experience handling high-volume employee queries over calls
Willingness to work in US shifts / night shifts to support client time zones
Prior exposure to HRO, BPO, or shared services environment preferred
Mandatory Skills: US Payroll, US Payroll Processing, US Payroll taxation, Payroll Form, US Payroll Compliance, Oracle, Payroll Reconciliation and Auditing
Good to have Skills: W-2, W-4, 1099 forms, and year-end activities, Experience with Multiple Payroll Cycles (Weekly, Bi-weekly, Semi-monthly, Monthly)

Work arrangement
No