Spa Manager

Company Description Escenza Wellness is an upscale spa operations and management brand that currently oversees more than 25 destination resorts and hotels across India. Founded by industry veterans with over two decades of experience, the company is driven by a team of dynamic professionals focused on innovation and quality. Escenza Wellness offers end-to-end spa and wellness solutions, including design, consulting, operations, equipment, products, management, and audits. Each spa outlet is tailored to the specific needs of its hotel or resort, creating a distinct signature experience rather than a standardized model. The brand is dedicated to delivering “WOW” guest experiences through customized therapies that blend nature and science to promote relaxation and rejuvenation.
Role Description This is a full-time, on-site Spa Manager role based in Daman. The Spa Manager will oversee daily spa operations, including managing staff schedules, supervising service delivery, and ensuring adherence to standard operating procedures. The role involves maintaining high levels of guest satisfaction by monitoring service quality, responding to guest feedback, and supporting a welcoming, professional spa environment. The Spa Manager will manage budgeting and revenue targets, monitor inventory, and coordinate with hotel management and vendors to ensure smooth operations. The role also includes training and mentoring spa therapists and reception staff, implementing promotional activities, and maintaining compliance with health, safety, and hygiene standards.
Qualifications
Strong spa management and operations skills, including Spa Management and Budgeting.
Proven ability to drive Customer Satisfaction through excellent Customer Service.
Knowledge of Skin Care and wellness treatments relevant to spa services.
Prior experience in hospitality, spa, or wellness environments in a supervisory or managerial role.
Ability to lead and motivate diverse teams, with effective communication and interpersonal skills.
Attention to detail, strong organizational skills, and the ability to manage multiple priorities.
Comfortable working on-site in Daman, with flexible availability based on operational needs.
Diploma or certification in Spa Management, Hospitality, Wellness, or a related field is preferred.

Work arrangement
No