Order Management Administrator

This is a full-time temporary role covering a 14-month maternity leave. We are open to remote candidates, ideally based in BC or Alberta.
Role Overview:
Fulfill software license orders using Salesforce and NetSuite
Follow stated department Service Level Agreements for order fulfillment
Respond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating to the Team Lead or Director of Order Management when a request is difficult to resolve
Maintain and keep current business process documents for customers on the Order Management Confluence and Asana platforms
Actively participate, train, and become proficient in executing new order management processes as they arise
What You’ll Do:
Manual Order Entry (5% of orders): Convert orders sent by Trading Partners via email, PDF, spreadsheet, or other formats into templated reports for upload into the Order Management system for booking
Correctly assigning orders to customer accounts in Salesforce to provision licenses for the use of the customer
[ ] Invoicing of all orders approved and ready for invoicing
Credit notes on orders as required
Order moves for either incorrectly assigned orders or as instructed by Sales
Ensure approved orders match the correct Service Start date, researching and correcting discrepancies with assistance from other departments as needed
Troubleshoot issues such as order loading errors, approval of orders due to technicalities of accounts not yet set up, and any other issues that can result in delays to order approval
Coverage during team member absences whether that be due to unforeseen unavailability or planned vacation
Work extra hours at month-end, quarter-end, or during special circumstances affecting booking requirements or customer satisfaction. The last two weeks of March, June, September, and December are vacation blackout periods to ensure all orders are booked.
Support Order Management transactions such as Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenarios
Follow up with Trading Partners if missing end-user information is required to book orders
Collaborate with the Global Sales Operations when required to get accounts set up or revised
Work on Consumer reporting as assigned
Work with inter-company departments such as Channel or Sales to resolve issues affecting order booking, even when beyond the scope of outlined tasks, providing subject matter expertise as needed
Attend Order Management or other internal department meetings to be updated with the information needed to complete current or new tasks or help resolve issues
Utilize the Helpdesk Process to resolve Order Management System Issues
Protect the security and privacy of Absolute and its customers
Take on other projects or tasks as required by the department
What You’ll Bring:
Five years of experience in an Order Management environment, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environment
Strong ability to learn variations of standard billing methods
Strong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing new ideas for improving processes
Proficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuite
Strong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essential
Join the “Get Stuff Done” Culture Shaping the Future of Cybersecurity and Resilience
Are you passionate and committed to cybersecurity and cyber resilience in the new era of Frontier AI? If the answer is yes, then Absolute Security may be the home for you.
In the new AI-driven business world, Absolute Security has emerged as a leader in Autonomous Cyber Resilience. Thousands of customers trust our AI-native platform to defend their organizations against threats, reduce risk, and recover immediately from disruptions before they turn into financial losses. Through partnerships with the world’s leading endpoint device manufacturers, Absolute is embedded in the firmware of 600 million endpoints. This unique position gives us an almost ubiquitous presence in the world’s PC and advanced AI workstation environments.
As part of our mission to become the World’s Most Trusted Security Company, we are shaping the next decade of security, compliance, and resilience through innovations that help customers remain defended against AI-driven threats and challenges, stop downtime when disruption hits, and drive meaningful change in the IT and cybersecurity markets. To further our goals, we are searching for the best and brightest to join our Get Stuff Done (GSD) culture. We seek motivated candidates who are innovators, sellers, marketers, financiers, operators, engineers, developers, and customer professionals to join our world-class team.
Gartner, Forrester, IDC, Frost & Sullivan, and other top industry analyst firms recognize Absolute Security as critical to the emerging Cyber Resilience market, and a key competitor in the endpoint management and security, secure network access, and Zero Trust markets. The company has earned prestigious product and leadership honors including the Frost & Sullivan Competitive Strategy & Leadership award, the Cybersecurity Excellen