Relocation Manager

The Role
As a Relocation Manager, you will be responsible for managing the door-to-door shipping and relocation services for corporate assignees. The job role will require you to develop a relationship with K2 Corporate Mobility’s clients, proactively managing their relocations in a fast-paced environment. You will act as a point of contact for both assignees and K2’s clients.
Main duties and responsibilities
Manage and be a point of contact (including but not limited to: video conference, email, text, platforms) for assignees throughout their relocation process for corporate accounts across various services including:
Household Goods Shipment
Temporary Accommodation
Destination Services
Area Orientation
Home Finding
School Search
Settling in Services
Departures Services
Tenancy Management
Language and Culture Training
Spousal Support
Expense Management
Any other services required by our clients
Implement and adhere to our clearly defined processes to ensure consistency in services globally
Manages and continually updates data as needed within Ascent throughout the process of services to ensure the most accurate information is available for reporting
Research, communicate, and ensure that customs requirements and restrictions are adhered to for international relocations
Coordinate and manage third party partners - reserve, book, and audit services provided by the partners
Schedules invoice date(s) and approves charges for all services within Ascent
Approves vendor invoices within Access Workspace Portal
Approves and schedules invoice date(s) for additional charges within Ascent
Proactively communicate via emails, calls, platforms, etc and develop relationships with assignees, colleagues, vendors, and clients
Build an in-depth knowledge of assigned clients’ policies, cultures, and service requirements
Prepare reports and worksheets for clients and colleagues
Provides vacation coverage for colleagues
Takes on additional clients as needed
Attends team and client meetings as needed
Continued education via Eloomi and refresher training
Comply with information security regulations, principles and obligations in line with ISO, with emphasis on continued learning as technology changes. Maintain software and data encryption in line with compliance and relevant data protection laws globally, ensure the safety, integrity, and accountability of all the data we handle
All other duties as assigned
Qualifications and Skills
Bachelor’s degree preferred or some schooling and equivalent experience would be advantageous
Additional language skills would be advantageous
Prior experience within the household goods or relocation management industry is preferred
Excellent written and verbal communication skills
Self-confident and motivated, works on own initiative and as a part of the team
Ability to display confidence and professionalism in client interactions including meetings and presentations when required
Knowledgeable in Microsoft Office products
Organizing and prioritizing daily/weekly tasks
Attention to detail and accuracy
‘Can do’ attitude and ability to learn quickly
Building and developing working relationships with key partners and with K2 colleagues
Ability to maintain confidentiality of company and client information
Ability to resolve escalations yielding in high quality outcomes
Excellent project management skills
Demonstrate company acumen
Ability to remain in a stationary position, often sitting for prolonged periods
Domestic and/or global travel when required

Employment type
Employee

Work arrangement
No