Imports Agent

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.
We are seeking a detail-oriented and motivated Imports Agent to support the day-to-day execution of international shipments, import documentation, freight administration, and supply chain operations. This is an excellent opportunity for an early-career professional looking to build experience in global logistics within a fast-paced manufacturing environment.
Reporting to the Indirect Procurement Manager, this role works closely with internal stakeholders, freight providers, customs brokers, and suppliers to help ensure the accurate movement of goods and documentation across the supply chain. This position follows a hybrid work schedule and is expected to be onsite at our headquarters three days per week.
What you will be doing
Shipment Tracking & Status Support
Enter shipment information into tracking systems and tools, ensuring accurate and timely updates.
Review shipment records for completeness and identify missing information, seeking guidance when necessary.
Send routine shipment status requests using approved communication templates and document responses received.
Update shipment milestones, delivery dates, and status information based on verified information.
Maintain organized and accurate freight tracking records.
Respond to routine shipment inquiries using confirmed shipment data.
Escalate shipment delays, conflicting information, or exceptions requiring judgment to management in a timely manner.
Import Documentation Support
Collecting, labeling, and organizing standard import documents, including commercial invoices, packing lists, bills of lading, and certificates of origin.
Reviewing documentation against established checklists to verify required documents are present and key information aligns with shipment records.
Entering approved documentation details into designated tracking systems and ERP platforms.
Identifying incomplete, inconsistent, or unfamiliar documentation and routing it to management for review.
Maintaining organized, audit-ready electronic files in accordance with established naming conventions and filing standards.
Freight Administration & Team Support
Preparing shipment reports, status summaries, and supporting documentation using standard templates.
Gathering required information for freight quote requests and supporting the freight procurement process.
Recording approved freight costs and shipment details in designated tracking systems.
Escalating cost discrepancies, vendor service issues, compliance concerns, or other exceptions to management for resolution.
What you bring to the table
Up to 2 years of experience in international logistics, import operations, inbound supply chain, or a related field. Experience gained through internships, co-op programs, fellowships, or early-career roles is welcome.
Exposure to a manufacturing environment is preferred, while familiarity with customs brokerage, freight forwarding, or trade compliance is considered a plus.
A bachelor's degree in Business, Supply Chain Management, International Trade, Analytics, Engineering, or another quantitative/STEM-related discipline.
Strong proficiency in Microsoft Excel and the ability to quickly learn and adapt to new systems and technologies.Experience working with enterprise software, such as ERP systems, transportation management platforms, reporting tools, or customer support applications.
Familiarity with Microsoft Dynamics NAV (Navision), Power BI, Freshdesk, EDI systems, and carrier or customs broker portals is advantageous.Excellent attention to detail, organizational skills, and the ability to manage data accurately across multiple systems.
Strong communication skills and a collaborative approach to working across teams and with external partners.
The Phillip Jeffries Experience
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
Competitive annual hourly ranging from $29.00 - $31.50, based on your experience and background.
Annual bonus opportunity to reward your performance
Cost of Living increases that honor your growth and commitment
Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Health Benefits That Take Care of You
Medical Coverage – low cost to the employee
Coverage options for spouse, domestic partner, civil union partner, and family
Health Reimbursement Account (HRA) to offset medical expenses
Prescription, dental, and vision coverage to support whole-person wellness
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Employee Assistance Program that supports your mental, financial, and physical well-being
Pet insurance for your four-legged companions
Time to Recharge
16 paid personal days each year to relax, recharge, or travel
Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
Additional paid time off during our annual company closure between Christmas and New Year’s

Employment type
Full Time

Work arrangement
No