Director, Account Management (INTERNAL APPLICANTS ONLY)

***THIS IS FOR INTERNAL APPLICANTS ONLY***
About Minga
Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.
We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.
We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."
Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.
Ready to be part of the community?
Come help us make school life better for everyone. 💙
The Role
We’re not just hiring for a position, we’re adding a teammate
Reporting to the CRO the Director, Account Management owns Minga's post-sale commercial motion including retention, expansion, and customer health for the Account Management organization. The Director, Account Management will lead the x2 Managers, Account Management and are ultimately accountable for GRR, NRR, and the quality of every customer relationship in the book.
This is a leadership role that operates at two levels simultaneously: setting the strategic direction for how Minga retains and grows its customer base, and being close enough to the team to know when something needs to change before the data tells you. You are the bridge between the AM organization and the rest of the company, bringing the customer perspective to Product, partnering with Sales on the expansion motion, and reporting the commercial health of the book to the executive team.
What You’ll Do 🚀
Organizational Leadership
Lead and develop the x2 Managers, Account Management, setting the direction and performance standards for the function
Create a culture of ownership, proactivity, and commercial accountability across the Account Management team
As needed, support recruitment of talent into the management layer; build succession depth within the AM organization

Employment type
Full-Time

Work arrangement
No