Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)

About Minga
Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.
We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.
We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."
Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.
Ready to be part of the community?
Come help us make school life better for everyone. 💙
The Role
We’re not just hiring for a position, we’re adding a teammate
The Manager, Implementation Management leads and develops Minga's team of Implementation Managers, the people who take a signed school and/or district from contract to a live, trained, working product. Your mandate is to make sure every new customer launches fast, launches well, and hands off to Account Management with everything the AM needs to build a great long-term relationship.
This is a player-coach role. You understand the technical and operational details of implementation deeply enough to mentor your team through complex launches, while staying senior enough to set the process, manage capacity, and hold the function accountable to its performance targets.
Between launches, your IMs are also Minga's deepest technical and product experts on the customer-facing side — running special projects across the existing base, owning the implementation of product upgrades, and getting pulled in by Account Managers and Account Executives when an account needs implementation-grade depth. Your job is to make sure that work is resourced and prioritized alongside new launches, and delivered to the same standard.
What You’ll Do 🚀
Team Leadership & Development
Lead, coach, and develop a team of Implementation Managers through 1:1s, project reviews, and direct coaching on active accounts
Set clear performance expectations against time-to-value, on-time launch rate, training c

Employment type
Full-Time

Work arrangement
No