Account Manager (INTERNAL APPLICANTS ONLY)

About Minga
Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.
We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.
We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."
Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.
Ready to be part of the community?
Come help us make school life better for everyone. 💙
The Role
Your mandate is threefold: ensure every school & district in your book is getting real value from Minga, keep the relationship healthy, and own the commercial outcome. The Account Manager at Minga is the long-term owner of the customer from the moment Implementation hands off a live customer, through every renewal that follows.
This is not a passive relationship-maintenance role. You are actively monitoring health, proactively reaching out when engagement drops, running business reviews, closing renewals, and identifying upsell opportunities. When a district is ready to expand into more schools, you spot it and bring in the AE. You don't run that deal, but you do make sure it happens.
What You’ll Do 🚀
Relationship Ownership
Own the ongoing relationship with district champions and, on larger accounts, the economic buyer
Serve as the primary point of contact for a named book of business from go-live through every renewal
Build multi-threaded relationships across the district, across schools, departments, and leadership levels
Health & Adoption Monitoring
Monitor product adoption metrics and health scores across your book; identify districts trending toward disengagement or churn risk
Proactively reach out to schools & districts where engagement drops. Don't wait for them to come to you
Work with administrators to solve adoption blockers: change management, feature awareness, training gaps
Business Reviews
Deliver business reviews scaled to account size: adoption dashboards and async updates for smaller districts; live QBRs with executive stakeholders for strategic accounts
Anchor reviews on outcomes including: student engagement, staff efficiency, admin satisfaction, not just usage stats
Use business reviews to reinforce value, surface risk, and advance the renewal conversation
Renewal Management
Own the renewal process end to end: risk forecasting, renewal conversation, budget confirmation, close, and paperwork
Identify renewal risk 90–120 days out and develop a plan to address it before it becomes a loss
Maintain an accurate renewal forecast and keep the pipeline updated in HubSpot
Upsell & Expansion
Identify and close upsell opportunities within your book including: additional students, new solutions, plan upgrades
Recognize when a district is ready for multi-school expansion; bring in the Account Executive to run the commercial process
Track expansion signals and document them so the AE has the context they need to close
Escalation & Advocacy
Serve as first-line escalation for account issues; coordinate internal resources to resolve quickly and protect the relationship
Build Minga's advocacy and reference pipeline: identify champions willing to speak with prospects, participate in case studies, or join advisory conversations
What Success Looks Like
In the first 30 days:
Deep familiarity with every account in your book including: contacts, health status, usage, and renewal dates
First QBRs or check-ins scheduled with strategic accounts
Relationship established with the Implementation team for incoming handoffs
In the first 90 days:
All at-risk accounts identified and active mitigation plans in place
First renewals managed end to end
First upsell or expansion signals documented and routed appropriately
Ongoing:
Gross Revenue Retention (GRR): [TBD]%
Net Revenue Retention (NRR): [TBD]%
Renewal rate: [TBD]% on time
Health score trend: improving or stable across book
Early-warning catch rate: [TBD]% of at-risk accounts identified 90+ days before renewal

Employment type
Full-Time

Work arrangement
No