Field Support Specialist

Field Support Specialist
The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.
Essential Functions
Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities in new and existing clients
Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets
Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
Prepare and present on-site or virtual training classes to customers
Discover opportunities to provide sealing solutions and cost savings through your training classes, walk and talks, problem-solving, etc.
Be on-site and available on a regular basis
Conduct on-site storeroom surveys at customer locations
Aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment
Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns
Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations for the staff of the plant and third-party contractors
Coordinate with Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards
Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups
Work closely with corporate administration and operations management to meet and exceed the customer’s service expectations
Establish a relationship with non-customers through referrals from existing customers
Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer
Document the cost impact of your work/solutions for the plants
Salesforce Utilization
Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services
Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards
Experience / Education
Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
Experience and/or training related to job functions
Microsoft Office (Excel, PowerPoint, and Word) proficiency
Customer service experience in manufacturing and/or sales (Preferred)
Working knowledge of MAS500 (Preferred)
Must have a valid driver's license, an acceptable driving record, and their own dependable transportation.
VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.
Job Type: Full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m.
Travel: Overnight travel is expected when attending manufacturer training courses, supporting customers, and surveying. Occasional transport of small sample materials or light product items may be necessary in connection with customer visits.
Benefits:
401(k) plus company match
Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid time off
Paid Holidays
Tuition reimbursement

Employment type
Full-Time

Work arrangement
No