Front Desk Sales Associate - Boutique Pilates

About Mantra Fitness
Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for team members who take ownership, execute with excellence, and care deeply about people and performance.
Role Purpose
The Front Desk Associate is the face of the studio and a key driver of the member experience. This role is responsible for delivering exceptional hospitality, supporting daily studio operations, and ensuring every member interaction reflects the Mantra Fitness standard.
This is not a passive role. Front Desk Associates are expected to be proactive, detail-oriented, and fully engaged in the day-to-day execution of studio operations. Success is measured by consistency, reliability, and the quality of the member experience delivered on every shift.
Compensation & Performance Alignment
This role includes a competitive hourly rate with opportunities for growth based on performance and contribution.
Hourly Rate:
$14–$16 per hour, commensurate with experience and availability.
Performance Considerations May Include:
Reliability and shift coverage
Quality of member interactions and hospitality
Sales support (memberships, retail, intro offers)
Cleanliness and adherence to brand standards
Team collaboration and professionalism
Compensation growth is earned through consistent performance and alignment with Mantra Fitness standards. Specific compensation terms are outlined in individual offer letters.
Compensation Philosophy
Compensation for this role is aligned with consistency, accountability, and execution of core responsibilities.
Front Desk Associates are expected to uphold Mantra Fitness standards across hospitality, operations, and professionalism. Growth opportunities may include expanded responsibilities, increased hours, or advancement into leadership roles.
Core Accountabilities
The Front Desk Associate is accountable for:
Delivering a welcoming, high-quality member experience at all times
Maintaining cleanliness, organization, and readiness of the studio
Accurate execution of check-in, booking, and POS processes
Supporting studio operations and team needs during each shift
Upholding Mantra Fitness brand standards and culture
Key ResponsibilitiesStudio Operations
Open and/or close the studio according to established SOPs
Ensure the studio is clean, organized, and fully set up for classes
Prepare equipment and reset the room between classes
Monitor and restock retail, amenities, and supplies as needed
Follow all operational procedures, policies, and safety standards
Member Experience & Hospitality
Greet every member and guest with professionalism and energy
Learn member names and build genuine relationships
Check members in efficiently using ClubReady
Assist new clients with onboarding, waivers, and first-visit guidance
Address questions, concerns, and basic issues with professionalism
Escalate more complex concerns to the Studio Manager when appropriate
Sales & Front Desk Performance
Support membership sales, intro offers, and retail purchases
Educate members on packages, promotions, and studio offerings
Encourage class bookings, waitlist conversions, and retention behaviors
Maintain accuracy in all transactions and client profiles
Team & Studio Support
Communicate clearly with instructors and team members
Support smooth class transitions and on-time starts
Assist with studio events, promotions, and community initiatives
Contribute to a positive, accountable, and team-oriented environment
Key Performance Indicators (KPIs)
Front Desk Associates are evaluated on:
Member experience and hospitality consistency
Punctuality, attendance, and reliability
Accuracy of check-ins, bookings, and transactions
Cleanliness and studio readiness during shifts
Sales support (memberships, retail, and intro conversions)
Contribution to team culture and professionalism
Required Qualifications
1+ year of customer service or hospitality experience preferred
Strong communication and interpersonal skills
Reliable, punctual, and detail-oriented
Positive attitude with a team-first mindset
Ability to multitask in a fast-paced environment
Availability for early mornings, evenings, and/or weekends
Preferred Qualifications
Experience in boutique fitness, wellness, or hospitality environments
Familiarity with ClubReady or similar booking/POS systems
Interest in fitness, Pilates, or group training environments
Role Alignment & Governance
Front Desk Associates execute the day-to-day member experience and studio operations
Studio Managers provide oversight, coaching, and accountability
This role may evolve as the company grows
Associates are expected to stay aligned with current standards, processes, and expectations
Definition of Success
A successful Front Desk Associate consistently:
Creates a welcoming, professional, and high-energy studio environment
Delivers a seamless and positive experience for every member and guest
Maintains a clean, organized, and fully prepared studio
Supports team operations with reliability and accountability
Reflects the professionalism, culture, and standards of Mantra Fitness
Job Type: Part-time
Work Location: In person

Employment type
Part-Time

Work arrangement
No