Studio Manager - Boutique Pilates

About Mantra Fitness
Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for leaders who take ownership, execute with excellence, and care deeply about people and performance.
Role Purpose
The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience.
This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.
Core Accountabilities
The Studio Manager is accountable for:
Financial performance of their assigned studio
Quality and consistency of the member experience
Performance, engagement, and retention of front desk staff
Operational readiness, cleanliness, and safety of the studio
Upholding Mantra Fitness brand standards and culture daily
Key Responsibilities
Studio Operations
Open and close the studio according to established SOPs
Ensure daily cleanliness, safety, and readiness of the studio
Monitor inventory of supplies and retail items; place orders as needed
Identify and resolve operational issues promptly and professionally
Maintain compliance with company policies, procedures, and safety standards
Team Leadership & Staff Management
Schedule front desk staff to ensure full coverage during operating hours
Hire, onboard, train, and coach front desk associates
Set clear expectations around customer service, hospitality, and professionalism
Lead regular staff meetings and team huddles
Provide ongoing performance feedback and address gaps directly
Foster a culture of accountability, teamwork, and ownership
Member Experience & Community
Serve as a visible, present leader in the studio
Greet members and build strong, professional relationships
Handle member questions, concerns, and escalations with empathy and authority
Support onboarding of new members to ensure clarity around programming and policies
Promote studio events, challenges, specials, and community initiatives
Scheduling & Instructor Support
Manage class schedules, instructor shifts, and substitute coverage using ClubReady
Communicate schedule changes clearly to instructors, staff, and members
Track attendance, waitlists, and cancellations to optimize utilization
Support instructors with in-studio needs, equipment, and transitions
Business Development & Local Marketing
Execute local B2B marketing initiatives in partnership with leadership
Build and maintain relationships with local businesses and community partners
Coordinate with the Social Media & Marketing Manager on promotions and content
Represent Mantra Fitness at local events and grassroots marketing efforts
Reporting & Collaboration
Submit accurate weekly reports covering attendance, sales, retention, and KPIs
Proactively communicate operational or performance issues to leadership
Collaborate with the Master Trainer on instructor support and development
Partner with administrative and HR teams on hiring, onboarding, and compliance
Key Performance Indicators (KPIs)
Studio Managers are evaluated on the performance of one studio, including:
Class Utilization Percentage
Lead-to-Membership Conversion Rate
Member Retention Rate
Monthly Studio Revenue vs. Goal
Net Membership Growth
Front Desk Staff Retention and Engagement
Customer Satisfaction (CSAT / NPS)
Cleanliness and Brand Standards Audit Scores
Number of Local Partnerships and Community Events
Accuracy and Timeliness of Reporting
Performance bonuses and continued role growth are tied directly to these metrics.
Required Qualifications
2–3 years of experience in customer-facing operations or team management
Strong leadership, communication, and organizational skills
Proactive, solutions-oriented mindset
High attention to detail and follow-through
Comfort using ClubReady, spreadsheets, and digital communication tools
Availability to work early mornings, evenings, and weekends as needed
Preferred Qualifications
Experience in boutique fitness, hospitality, or studio management
Familiarity with Pilates, Lagree, or group training environments
Certified instructor or interest in teaching/subbing classes (if certified)
Role Alignment & Governance
Studio Managers own execution at the studio level
Director-level roles own standards, coaching, and multi-studio performance
This role may evolve as the company grows
Studio Managers are required to review and acknowledge this role description quarterly to ensure clarity and alignment
Definition of Success
A successful Studio Manager operates a studio that:
Meets or exceeds revenue, utilization, and retention goals
Runs smoothly with minimal reactive intervention
Has a well-trained, engaged front desk team with low turnover
Delivers a consistently elevated, welcoming member experience
Reflects the professionalism, culture, and standards of Mantra Fitness
Compensation & Performance Alignment
This role includes a competitive base salary and a performance-based bonus structure designed to reward strong execution and consistent results.
Base Salary Range:

Employment type
Part-Time

Work arrangement
No