Researcher

NATURE AND SCOPE OF JOB
The Researcher is responsible for processing products related to pre-employment background applications that include, but are not limited to, MVRs (Motor Vehicle Record), civil court cases, criminal cases and registries, drug testing, and OFAC.
SHIFT
Mon-Fri 8:00 AM - 5:00 PM (Daylight saving time adjustment.)
TRAINING: Training and nesting will be on-site for 1–3 months, with the possibility of moving to remote based on performance.
SALARY
$145,000-$165,000
DESCRIPTION OF DUTIES
Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
Locates information quickly and accurately in accordance with applicable state laws and procedures.
Uses software programs to provide instant criminal results to clients.
Examines internet databases to help investigate and adjudicate criminal records.
Performs data entry using spreadsheet or database commands.
Performs extensive internet inquiries and searches to supplement criminal records.
Analyzes information collected to identify potential problems or discrepancies.
Contacts clients and outside resources via phone to verify information.
Updates order statuses appropriately.
Handles confidential information responsibly and with good judgment.
Monitors and implements processing and system changes.
Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
A high school diploma or equivalent is required.
2 years’ experience in a related field.
Experience in customer service [or with research/investigations] is required.
Experience with internet research is required.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
RESEARCHER SKILLS:
Adaptability
Collaboration
Critical thinking
Communication
Problem Solving
Highly motivated.
Intellectual Curiosity
Strong attention to details
Able to multitask and prioritize assigned tasks in a fast-paced environment
Demonstrated ability to perform effectively in high-pressure and time-sensitive environments.

Employment type
Full-Time

Work arrangement
No