Emergency Care Manager

Emergency Care Manager Job Description
Job Title: Emergency Care Manager
Department: Emergency Care
Reports To: Chief Programs Officer
FLSA Status: Full-time (Exempt)
Organization
Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.
Elijah Rising's Restoration program serves survivors through residential care in a therapeutic setting. Centered around the eight dimensions of wellness, Elijah Rising provides safe housing, food, utilities, clothing, personal supplies, access to medical and dental care, professional therapy, life skills training, emotional skills, occupational resources, job skills, case management, spiritual care, and transportation 24/7/365.
Summary
The Emergency Care Manager is responsible for the day-to-day operations of the Elijah Rising restorative care program and for supervising residential staff and volunteers. The Residential Manager will assist in developing effective program planning and implementation. She collaborates with the CARE team to provide the optimal continuum of care for each participant.
Required Duties and Responsibilities
(Other duties may be assigned as necessary)
Leads and guides Bible studies, devotionals, and prayer and worship times as needed.
Management and Supervision
Oversees residential staff and volunteers
Develops staff schedules including planning for back-ups, emergency response, and 24/7 coverage for the home
Helps identify and foresee future staffing needs
Participates in the screening process of staff and volunteer selection
Attends and leads (when requested) regular staff meetings for residential staff and CARE team
Oversees the integration of all volunteers for the program, including training, hospitality, and scheduling
Reviews shift notes on no less than a weekly basis to maintain an ongoing awareness of house activities and interactions
Maintains timely communication with staff and volunteers concerning scheduling, events, organizational updates, and policy changes
Provides regular progress updates regarding residents and staff
Participates in evaluations and assessments of residents, including any discipline or discharge measures
Participates in evaluations and assessments of staff, including any discipline or discharge measures
Reports any and all significant actions, including but not limited to abuse, neglect, excessive conflict, flagrant disrespect, violence, dishonesty, or theft on the part of either residents or team to the management team immediately and ensures appropriate action is taken
Oversees the distribution and collection of completed resident surveys
Ensures each completing resident receives a phone call or card on her birthday
House Management
Ensures all current and archived program files are filed securely, accurately, and in a timely way. Oversees the appropriate retention of files long-term
Collaborates with residential staff to coordinate and facilitate activities of the daily schedule with residents, staff, and volunteers
Assists in any participant program requirements such as intake and exits, groups, assessments, reviews, etc.
Assists residential staff as needed to arrange for transportation for residents’ needs
Ensures the daily operation of the household stays within the guidelines, core values, mission, and policies of Elijah Rising
Coordinates with CARE team to ensure continual services to support residents
Provides training and leadership to residential staff regarding household management and routine maintenance
Ensures the safety of all residents by implementing, monitoring, and enforcing the policies and protocols of the Program
Orients residents to the program’s residential requirements and standards
Plans, schedules, and ensures the completion of chores by residents and staff
Leads the implementation of crisis management plans as needed such as preparing the household for severe weather events
Oversees accurate hourly reporting for all residential staff, meeting deadlines as needed
Provides crisis assistance as needed, including overnight as needed
Maintains the facility regularly, such as replacing batteries, light bulbs, door codes, air filters, etc.
Finance
Oversees the household expenses and procedures to ensure adherence to the budget
Facilitates timely financial reporting from all residential staff
Ensures residential staff are adhering to Elijah Rising’s fiscal policies
Provides oversight and accountability to the points management process for residents
Essential Functions
Assists residential coordinators in implementing meal planning and documentation, and ensures the completion of shift checklists by staff
Assists case manager(s) to develop individualized, comprehensive program plans with both long and short-term goals identified, including plan B, crisis, and relapse plans
Connects case managers with appropriate resources to assist with goals

Employment type
Full-Time

Work arrangement
No