Emergency Care Program Director

Emergency Care Director Job Description
Job Title:
Emergency Care Director
Department:
Emergency Care
Reports To:
Chief Program Officer
FLSA Status:
Full-time (Exempt)
Organization
Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.
Elijah Rising’s Emergency Care Program provides short-term residential care for survivors experiencing an immediate crisis who meet the program’s admission criteria. The program prioritizes safety, stabilization, assessment of individual needs, and connection to ongoing care. Services include safe housing, food, clothing, personal supplies, access to medical and mental health care, case management, spiritual care, transportation, and coordinated referrals.
Summary
The Emergency Care Director is primarily responsible for the oversight of the Emergency Care Program, including staff, residents, and daily operations. This role ensures all aspects of the residential program are developed and implemented, including recruiting, training, and retaining staff; adhering to the budget; establishing the scope of services; developing program materials; implementing best practices; and maintaining a trauma-informed environment.
The Emergency Care Director oversees timely referral and intake decisions, coordinates with crisis response teams, stabilization services, and coordinated transition planning. Additional duties include reporting accurate and timely metrics, interpreting data, evaluating program outcomes in an unbiased manner, and developing relationships with referral sources, volunteers, and community partners.
Required Duties and Responsibilities
(Other duties may be assigned as necessary)
Lead and guide Bible studies, devotionals, and prayer and worship times as needed
Creating and Planning
Oversee the creation, implementation, and review of all program materials, such as schedules, curriculum, handbooks, metrics, deliverables, and all supporting materials
Implement the scope of services offered by the Emergency Care Program, including admission criteria, stabilization services, and transition planning
Ensure the organization’s mission, core values, and character are expressed throughout the program
Maintain knowledge of industry best practices and standards and ensure that services are trauma-informed and survivor-centered
Oversee emergency residential housing operations, ensuring an environment that supports immediate safety and stabilization
Develop procedures for timely referrals, admissions, safety assessments, and coordination with appropriate service providers
Consult with stakeholders, including survivor leaders, community partners, and referral agencies
Establish relationships with service providers to support residents’ access to ongoing care and appropriate placement options
Finance
Develop an annual strategic plan and corresponding budget
Contribute to funding proposals to support the continuous delivery of emergency care services
Ensure program compliance with applicable regulatory and funding requirements
Submit monthly reports as needed, including metrics, reimbursements, and receipts
Ensure the program operates within its approved budget
Managing and Leading
Oversee referral, intake, admission, transition, and exit decisions and processes in accordance with program criteria and policies
Ensure residents receive timely assessments, individualized stabilization plans, and coordinated referrals
Facilitate weekly meetings with the Care Team and additional case consultations as needed
Supervise program staff by providing regular and constructive feedback
Support staff in responding to crises, using de-escalation practices, and following established emergency procedures
Coordinate with qualified medical and mental health professionals when residents require assessment or services beyond the program’s scope
Address and help resolve conflict among staff, residents, and other involved parties as needed
Ensure all deadlines are met by residential program staff
Maintain the confidentiality and security of records, property, and conversations
Serve as the point of contact for emergencies and incidents, ensuring timely documentation, communication, and follow-up
Participate and coordinate alternating on-call CARE team schedules
Ensure continuity of 24/7 residential care, filling daytime, weekend, or overnight shifts when needed
Oversee transition planning throughout each resident’s stay to support timely connections to appropriate housing, treatment, or ongoing services
Leads household implementation of approved emergency plans, including severe weather preparation, evacuation, and continuity of residential care
Human Resources
Provide direct supervision of direct reports
Submit data for payroll, timesheets, PTO, and any other needed documentation in a timely manner
Centralize and disseminate communications across Program staff
Develop departmental staff culture in accordance with Elijah Rising’s vision
Develop and enforce program policies and procedures for program staff, volunteers, and residents
Oversee regular program staff training and onboarding, ensuring that staff have the tools and communication necessary to execute their job functions
Qualifications
Must be available to oversee and ensure staff coverage for 24/7 care as needed during emergency or minimal-staff situations
Must have excellent people skills with the goal of developing trust with staff and residents in order to assist them with effective care
Must be detail-oriented in order to effectively track and report metrics
Must be able to balance programming and administration to meet all deadlines
Must have knowledge of industry methods and best practices
Excellent computer skills needed
Able to create spreadsheets, graphs, charts, presentations, and other documents
Must be able to manage time efficiently to meet expected weekly deadlines
Able to read, analyze, and interpret professional journals and general business periodicals
Able to write reports, presentations, blogs, and essays, as needed
Able to speak publicly and p

Employment type
Full-Time

Work arrangement
No