Order Fulfillment Technician

WHY WE EXIST:
At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.
WHAT WE DO:
ER2 partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities.
OUR CORE VALUES:
Constantly Improving
Acting in Humility
Living a Life of Servanthood
Relentlessly Pursuing Excellence
We believe strong organizations are built by humble, accountable, growth-minded people who are committed to serving others and continuously improving.
We value teammates who step in where needed, support one another, and take pride in doing great work. In return, we strive to create an environment where people can learn, develop new skills, and grow both professionally and personally.
THE OPPORTUNITY:
We are looking for someone who loves computers and electronics, and who wants to be a part of a fun, hard working team! Our Order Fulfillment Technician team members are responsible for identifying, evaluating, troubleshooting, testing, and repairing desktops & laptops while completing incoming orders.
Schedule: Monday - Friday, 9:00am-5:00pm
Supervision: This position reports to the Fulfillment Team Lead
Compensation: $20.00/Hourly
Location: Mesa, AZ | In-Office
THE PERFECT FIT:
We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute for the long haul.
KEY SKILLS:
Strong attention to detail and quality control skills
Ability to work efficiently in a fast-paced environment
Excellent problem-solving and troubleshooting abilities
Strong teamwork and communication skills
Flexibility to adapt to changing priorities
Commitment to continuous improvement and excellence
THE DAY TO DAY:
Process orders promptly while maintaining high-quality standards
Collaborate with production teams to complete equipment testing and support timely order delivery
Conduct standardized testing on unprocessed equipment
Repair or replace defective parts and retest devices
Prioritize direct shipping orders, including cleaning and vinyl application
Utilize packaging equipment to create boxes and palletize products
Fulfill customer-specific orders while minimizing defects
Maintain focus on exceeding customer expectations and work quality
Perform quality checks throughout the fulfillment process
Support and train team members as needed
Adapt to changing priorities and communicate with Team Leaders
Identify and address issues or obstacles faced by the team
Maintain professional communication across various platforms
Perform daily 3S (sort, sweep, standardize) tasks to keep the department clean
THE VITALS:
1-2 yrs computer repair experience preferred
Have the ability to problem solve
Be able to work with little to no supervision
Be dependable
Have great attention to detail
Have a desire to work in an ever-changing environment
Willingness and capability to flex and work in other departments when needed
PHYSICAL REQUIREMENTS:
The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs
Ability to work and look at a computer screen for extended hours per day
The ability to stand in one place for extended periods of time without fatiguing
Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.
OTHER REQUIREMENTS:
The ability to speak/read English fluently
Legally authorized to work in the United States
The ability to pass a drug test
The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity
The ability to perform all work related duties free from any type of impairment
THE PERKS:
Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insura

Employment type
Full-Time

Work arrangement
No