Ecommerce Manager

What you'll do
Procure stock from vendors — the right product, the right quantity, at the right time, based on demand
Read demand: what's selling, what's about to, what's dead — and buy accordingly
Cost and margin awareness — know what we paid, what we sell at, and flag when a buy doesn't make sense
Maintain accurate stock across the warehouse and all channels
Chase every vendor on every open order; make sure stock arrives when promised
Coordinate with accounts so vendors get paid on time and our credit stays clean
Oversee inwards and outwards — every unit logged, every discrepancy caught
Reconcile returns and RTO back into stock — restock or write off
Know the authentication process well enough to route stock correctly and catch problems before dispatch
Oversee warehousing and shipping operations alongside the warehouse team
Resolve issues between customer experience and purchasing — you close the loop, whichever team it lands with
Build reports on demand: stock health, vendor performance, ageing inventory, fulfilment gaps
Own the KPIs: stock accuracy, vendor on-time rate, fulfilment gap, ageing stock
Be the person who knows where every unit is and why
What we need
3–6 years in e-commerce operations, procurement, supply chain or inventory management
Crazy good with Excel/Google Sheets — VLOOKUP, pivots, large datasets, building trackers from scratch
Uses AI daily — ChatGPT/Claude for reports, vendor comms, data cleanup, automating repetitive work. This is not optional
Understanding of sneakers, streetwear and consumer products — sizing (UK/US/EU), colourways, SKUs, release cycles. Strong interest in the category is essential
Cost and margin awareness — you know what a bad buy looks like
Vendor management experience — negotiating, chasing, holding people to dates
Problem-closer mentality: you fix it or you escalate with a plan
Picks up new tools fast — Trello, CMS/admin panels, courier dashboards
Young, hungry, wants to grow with a company that's scaling
English and Hindi; Marathi a plus
Graduation not mandatory if experience is strong
Details
Reports to: Head of Operations
Hours: Mon–Sat, 10:30 AM – 8:30 PM. Sunday off
Probation: 1 month. Notice period: 2 months post confirmation
Location: Work from office, Andheri West (Versova), Mumbai. No work from home

Work arrangement
No