Customer Service Consultant

Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST for online checkouts, invoices, and ERP systems. Through a single integration and transparent flat-rate pricing, Taxcart makes it easier for businesses to sell worldwide. The platform applies accurate taxes to every transaction, helping organizations stay compliant across multiple regions. Taxcart focuses on reliability, simplicity, and scalability, supporting businesses of various sizes in managing complex tax requirements.
Role Description This is a full-time remote role for a Customer Service Consultant. The Customer Service Consultant will respond to customer inquiries via email, chat, and phone, providing clear guidance on Taxcart’s features, integrations, and billing. The role includes troubleshooting customer issues, coordinating with technical and product teams, and following up to ensure timely resolution. The consultant will document common issues, suggest improvements to processes and knowledge base articles, and help onboard new customers by explaining best practices for using Taxcart. Day-to-day responsibilities also involve maintaining accurate records of interactions, monitoring customer feedback, and contributing to a consistently positive customer experience.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues efficiently.
Candidates should possess Customer Experience and Customer Satisfaction skills to ensure high-quality interactions and long-term client relationships.
Candidates should possess solid Interpersonal Skills to communicate clearly and empathetically with customers and internal teams.
Relevant qualifications such as experience in SaaS or fintech support, familiarity with tax or accounting concepts, and proficiency with CRM or ticketing tools are beneficial.
Additional beneficial qualifications include strong written and verbal communication skills, problem-solving abilities, attention to detail, and the capacity to work independently in a remote environment.

Work arrangement
Yes