Escalation Executive

Jio is hiring for the role Escalation Executive
Requirement
Education : Graduate
Total Experience: 1–6 years
Work Location: RCP, Navi Mumbai
Job Description:
Handle escalations received from the Chairman's Office, regulatory bodies, internal employees, and social media.
Fast-track complaints and follow up with respective stakeholders for resolution.
Ensure customers are informed throughout the entire cycle, from receipt of the complaint to closure.
Ensure all regulatory complaints are downloaded, actioned, and uploaded after proper validation.
Ensure all escalations are handled within the SLA.
Conduct RCA/RCF on a case-to-case basis.
Ensure own product, system, process, and policy knowledge is up to date.
Provide feedback on issues driving customer dissatisfaction and propose suitable solutions.
Skills Required:
Good analytical skills.
Good hands-on knowledge of Microsoft Word and Excel.
Internal and external customer service orientation.
Interpersonal and relationship-building skills.
Experience in handling escalations.
Expertise in Customer Experience/Customer Service.
Fluency in English and Hindi (mandatory).

Work arrangement
No