Knowledge Management Author

Jio is hiring for the role Knowledge Management Author
Requirement
Qualification: Graduate
Total Experience: 2–6 years
Work Location: RCP, Navi Mumbai
Job Description:
Understand the business context and plans along with the overall philosophy and guidelines of the customer service function.
Understand how Knowledge Management and Content Management tools work.
Work with multiple stakeholders to validate the scenarios and decision trees.
Work with Subject Matter Experts to develop/finalize appropriate Knowledge Management content.
Create, Update, Upload and Archive content for a variety of support audiences:
Creating troubleshooting scenarios to resolve customer issues.
Articles with product, specs.
Frequently asked questions on.
Creating Dynamic Notifications.
Feedback reporting for product (provided on KM portals).
Work on multiple channels or business lines simultaneously.
Skills Required:
Knowledge of HTML, Java and T2R.
Knowledge of basics of information analytics.
Communication skills.
Interpersonal skills.
Customer service orientation.

Work arrangement
No