Knowledge Management Architect

Jio is hiring for the role Knowledge Management Architect
Requirement
Qualification: Graduate
Total Experience: 5–8 years
Work Location: RCP, Navi Mumbai
Job Description:
Plan and construct subject domains to effectively disseminate the organizational knowledge.
Follow/Create robust User acceptance criteria to build all FAQs and Decision-Making Scenarios.
Understand how Knowledge management and content management tools is adapted by end users.
Work closely with the Subject Matter Experts (SME’s), KM lead and the end customers to create customized knowledge solutions.
Effectively use the KM platform and functionalities of content fitment to increase the KM interactivity and adaptability.
Work with multiple stakeholders to validate the scenarios and decision trees, include industry best practice in KM content writing.
Work with SME’s to develop/finalize appropriate Knowledge management content with the most preferred output for end user.
Create, Update, Upload and Archive content for a variety of support audiences:
Creating troubleshooting scenarios to resolve customer issues.
Articles with product, specs.
Frequently asked questions on Products and Processes.
Creating Dynamic Notifications.
Feedback integration of the end user in KM content.
Suggest KM Tool improvement areas for better and faster customer experience.
Work on multiple channels or business lines simultaneously, directly with technical product and process owners.
Deliver results and output which is error free and always before timeliness.
Skills Required:
Excellent written and oral communication skills.
Knowledge on basics of information analytics.
Good hands-on knowledge in Microsoft Word, Visio & Excel.
Internal and external customer service orientation.
Interpersonal and relationship building skills.
Knowledge on HTML, Java & T2R for Jio will be an added advantage.

Work arrangement
No