Project Manager I :: DevOps Operations Project Manager

Role Description
Must Have Skills:
Client & Stakeholder Management
Strong customer-facing experience (Mandatory)
Enterprise client relationship management
Executive-level stakeholder communication and governance management
Escalation management and resolution
Service review and client governance meetings
Project & Operations Management
8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
Project planning, execution, and delivery management
Risk management and mitigation
Resource and stakeholder management
SLA/KPI tracking and operational governance
Incident, Problem, Change, and Release Management
Production support and operational excellence
Technical Skills
API Development & API Management (REST, SOAP, Microservices)
Cloud Platforms: Azure, AWS, or GCP
DevOps practices and CI/CD pipelines
Application Support & Production Support
SDLC, Agile, and ITIL processes
Tools & Technologies
ServiceNow
Jira
Azure DevOps
Confluence
Jenkins / GitHub Actions / GitLab CI/CD / Bamboo
Good to Have Skills
Cloud & Platform Technologies
Kubernetes
Docker
Containerized environments
Site Reliability Engineering (SRE) concepts
Monitoring & Observability
Splunk
Dynatrace
Grafana
Prometheus
AppDynamics
Datadog
Domain Experience
Telecom
Healthcare
BFSI
Retail
Enterprise Digital Platforms
Program Exposure
Cloud Transformation Programs
Application Modernization Initiatives
Digital Engineering Programs
Global delivery and distributed support models
Certifications
PMP
PRINCE2
Certified Scrum Master (CSM)
Agile Certifications
ITIL Certification
Key Responsibilities
Manage end-to-end operational programs and projects.
Lead client governance calls, service reviews, and executive presentations.
Drive SLA/KPI compliance and operational excellence.
Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
Manage production support, escalations, and RCA activities.
Oversee releases, deployments, and operational readiness.
Ensure customer satisfaction and continuous service improvement initiatives.
Skills
CI/CD, Account Management, Project Management, Production Support

Work arrangement
No