Travel Support Executive (L1)

Company Description RMV Workforce LLP is a forward-thinking business consulting and workforce solutions firm supporting IT, Non-IT, and BPO organizations across India. The company focuses on helping professionals elevate their careers while enabling clients to drive innovation and solve complex business challenges. Team members work in a collaborative, inclusive environment that values diversity, learning, and professional growth. RMV Workforce LLP offers opportunities to contribute to meaningful projects that transform industries and support long-term client success.
Role Description The Travel Support Executive (L1) is a full-time, on-site role based in Gurugram. The role involves assisting customers and internal stakeholders with end-to-end travel arrangements, including booking flights, hotels, ground transportation, and other related services. The executive will handle travel inquiries via phone, email, or chat, provide travel consulting and options aligned with policy and budget, and resolve basic issues such as changes, cancellations, and itinerary clarifications. Daily tasks include maintaining accurate records in travel management systems, coordinating with vendors, ensuring compliance with company travel policies, and delivering timely, courteous customer service. The role also requires working closely with senior team members to escalate complex cases and support continuous improvement in travel processes.
Qualifications
Candidates should possess skills in Travel Arrangements and Travel Management for handling bookings and end-to-end itineraries.
Candidates should possess skills in Travel Consulting to suggest suitable routes, fares, and options aligned with traveler needs and policies.
Candidates should possess strong Communication and Customer Service skills to manage inquiries, resolve issues, and provide clear, professional support.
Basic knowledge of travel tools or GDS platforms and proficiency in MS Office or similar applications is beneficial.
Prior experience in a travel support, BPO, or customer service environment is an advantage.
Ability to work in rotational shifts if required, manage time effectively, and handle multiple requests with attention to detail.
Minimum educational qualification: Higher Secondary or Bachelor’s degree in any discipline; travel or hospitality-related certifications are a plus.

Work arrangement
No