Customer Service Representative (Public Service Representative 3)

Initial Posting Date:
10/23/2026
Application Deadline:
11/01/2026
Agency:
Oregon Health Authority
Salary Range:
$3,515 - $4,738
Position Type:
Employee
Position Title:
Customer Service Representative (Public Service Representative 3)
Job Description:
If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.
Opportunity Awaits, Apply Today! – Customer Service Representative (Public Service Representative 3)
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) is recruiting for a Customer Service Representative (Public Service Representative 3).
This position plays a vital role in supporting the HLO Licensing Manager by overseeing authorization and renewal processes for the Board of Cosmetology. The successful candidate will review license applications for completeness and accuracy, ensuring all required documentation is submitted and applicants meet established qualifications. By assisting both current and prospective licensees, this role helps the Health Licensing Office provide high‑quality customer service while maintaining compliance with state and federal requirements.
For a full review of the position description, please click here.
What We Are Looking For
Minimum Qualifications: These qualifications must be reflected in your application for consideration.
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these attributes, please highlight them in your application and resume.
Experience creating and maintaining a respectful, inclusive, and welcoming work environment that values diversity among team members and the individuals we serve.
Ability to communicate clearly and professionally, both verbally and in writing, when preparing correspondence, explaining policies and procedures, and assisting applicants and customers.
Ability to effectively multi-task, prioritize competing responsibilities, and maintain accuracy in a fast-paced, high-volume work environment.
Possess excellent computer and data entry skills with the ability to accurately enter, update, organize, and maintain computerized records and filing systems.
Ability to review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
Strong organizational skills with the ability to establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
Demonstrated commitment to providing exceptional customer service by answering telephone inquiries, greeting customers, responding to questions, directing individuals to appropriate resources, and taking messages as needed.
Ability to interpret, explain, and apply laws, rules, policies, and procedures while exercising sound judgment, attention to detail, and professionalism in all interactions.
Preference Statement: Preference will be given to candidates possessing more years of experience and meeting more of the desired attributes.
Application Guidance
Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided below:
Submission Requirements:
Resume – Attach your current resume that clearly outlines your education and work experience relevant to this position.
Supplemental Questions – Answer all supplemental questions completely and accurately.
Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.
How to Apply:
External Candidates: Visit the State of Oregon job opportunities webpage or click the “Apply” tab above to submit your application, following all submission requirements.
Internal Candidates: Current State of Oregon employees must apply through their employee Workday login, following all submission requirements.
After You Apply:
Complete any pending tasks in Workday under “My Applications” prior to the application deadline.
Check your email (including junk folder) and Workday inbox regularly for updates on your application.
Reminders:
Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the