Application Support

Requirement Details:
Role: NCR Aloha POS Application Support
Primary Location: Bangalore / Hyderabad / Noida / Pune
Experience: 3-14Yrs
Position Overview (Job Summary):
The role is responsible for supporting NCR Aloha POS applications and restaurant technology platforms, including POS terminals, Back of House (BOH) systems, Kitchen Display Systems (KDS), kiosks, payment devices, and related peripherals. The resource will troubleshoot POS transactions, pricing/promotions, End-of-Day (EOD) processing, menu configurations, payment integrations, and restaurant system availability while supporting technology upgrades and rollouts.
Primary Skills:
NCR Aloha POS Administration & Support
POS Application Support / Troubleshooting
Restaurant Technology Platforms
Payment Processing Integration
POS Hardware & Peripheral Device Support
Kitchen Display Systems (KDS)
Secondary Skills:
Back of House (BOH) restaurant systems
POS terminals and kiosks
Menu configuration and store setup
Pricing, promotions and discount troubleshooting
End-of-Day (EOD) processing
Sales reporting
Restaurant system monitoring
Payment devices/processors
Technology rollout and lifecycle support
A. Key Responsibilities:
Support NCR Aloha POS software, POS terminals, and restaurant technology platforms.
Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
Resolve End-of-Day (EOD) processing and sales reporting issues.
Troubleshoot menu configuration, item availability, and store setup issues.
Support BOH, KDS, kiosks, payment devices, and peripheral equipment.
Diagnose integration/interface issues between Aloha POS and payment processors.
Monitor restaurant systems for availability and performance.
B. Additional Responsibilities:
Support restaurant technology upgrades and rollouts.
Participate in technology lifecycle management activities.
Troubleshoot POS hardware and peripheral-related issues.
Support payment processing integrations associated with the Aloha POS environment.

Work arrangement
No