Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

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Job Description
The University of Nevada, Las Vegas invites applications for Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]
ROLE of the POSITION
Student Wellness at the University of Nevada, Las Vegas seeks a full-time Medical Front Office Administrative Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Medical Office Assistant duties include but are not limited to:
Front Office Duties
Accurately schedule, re-schedule, cancel, and confirm appointments.
Enter and update patient/client data into the electronic health record (EHR), forms and reports.
Verify, obtain and maintain patient/client demographics.
Perform check-in and check-out procedures.
Assist and guide patients/clients with patient portal system.
Trouble shoot portal use issues and resolve portal concerns.
Accept and process payments according to department procedures.
Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.
Follow and complete daily close and reconciliation process per department policy and procedure.
Maintain and update SWC patient accounts in a timely manner and organized format.
Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.
Reception Duties and Customer Service
Greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy.
Control flow, monitor and manage entry into clinic area.
Answer telephones, emails, instant messages and assist with requests resulting from inquiries.
Retrieve and respond to messages (phone, in-person, electronic).
Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas. Report work orders, or hazards.
Prioritize and perform multiple tasks as needed in the clinic.
Adjust work schedule as needed, based on patients, staffing, and clinical need
Effectively and efficiently use the SHC/FAST Center electronic health records system.
Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records.
Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards.
Participate in infection prevention assessments and safety drills.
Comply with quality assurance practices.
Strictly uphold the confidentiality of health information and protect patients’ right to privacy.

Skills
Accounting, Documentation