Solutions Engineer

As part of our Solutions Engineering department, you will be working closely with our Sales teams and customers to understand their needs, demonstrate the value of our innovative solutions, and ensure their successful implementation. You will play a key role in bridging technical expertise and business objectives, managing projects from initial discussions through to successful delivery.
Your responsibilities will include:
To work closely with the Sales teams during pre-sales phase in order to define customer needs and to show our solutions value
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Run value driven solution presentations and demonstrations
Provide pre-sales technical assistance and product education
Lead and advise clients on the planning, delivery, and management of implementation of our innovative technology initiatives
Analyse, design, and implement the best solutions for our clients
Articulate technical challenges and how to solve them
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop comprehensive and detailed project plans to be shared with clients as well as other staff members
Establish and strengthen relationships with prospects and customers
Coordinate the different steps of the process and to ensure the timing of the deliveries and their quality
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
At least 3 to 5 years of experience in similar roles in Engineering
Having an understanding of complex solutions (specifically SaaS solutions)
Engineering degree (IT specilialization is a plus)
Good understanding of coding languages, software development principles and system integrations
Experience translating technical requirements into practical solutions and collaborating with development teams
Excellent client-facing communication skills
Professional background within the retail industry would be appreciated

Employment type
Full-time

Work arrangement
Hybrid