Teen/Tay Manager of Youth Success

Position Title: Teen/Tay Manager of Youth Success
FLSA: Exempt, Full-Time
Compensation Range: Starting at $85,000 to $90,000 in Salary, annually with full benefits
Schedule: 40 hours/week | Monday - Friday, with some nights and weekends
Location: 100% In-Person, on-site in San Francisco, CA
Mission:
Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations, with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community, and we welcome all individuals from all cultures and ages, from 0 to 99, who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, ranging from a hot meal to childcare, academic support, and senior services.
Summary:
BTWCSC seeks a dynamic, strategic, and culturally grounded Teen & TAY Manager of Youth Success to oversee all teen and transitional-age youth (TAY) programming. This position provides leadership, supervision, and vision for programs that empower Black, Brown, and underrepresented youth ages 13–25 to thrive academically, emotionally, and economically.
Rooted in the Children’s Defense Fund (CDF) Freedom School model, this position integrates identity-affirming, trauma-informed, and culturally responsive practices that reflect BTWCSC’s Freedom Academy values. The Manager is responsible for ensuring program quality, data integrity, and strong youth outcomes while supervising the Teen and TAY Coordinators, program aides, and youth interns.
This leader plays a pivotal role in shaping the transition pipeline between middle school, high school, and adulthood-creating a clear pathway that connects youth development, workforce readiness, higher education, and wellness supports.
Core Program Outcomes
Youth strengthen cultural pride, identity, and confidence through affirming Black-centered programming.
Youth improve academic skills and engagement through culturally responsive learning.
Youth build emotional regulation and wellness skills using trauma-informed, healing-centered approaches.
Youth develop leadership, agency, and civic responsibility through service projects and community engagement.
Youth grow positive peer relationships and a sense of belonging in safe, inclusive, identity-affirming spaces.
Teens/TAY gain exposure to college, careers, and post-secondary pathways that reflect their goals and lived experiences.
Youth increase life skills and independence, including communication, planning, and problem-solving.
Youth deepen intergenerational connections and community cultural wealth through shared learning and mentoring.
Essential Duties:
Oversee the daily operations of Teen and TAY programs, ensuring that every activity-from Life skills workshops to field trips-reflects cultural affirmation, joy, and pride in Black identity.
Supervise and coach the Teen Coordinator, TAY Coordinator, and program aides using trauma-informed, restorative, and equity-centered approaches that promote staff confidence, reflection, and accountability.
Lead weekly Teen/TAY team meetings and bi-weekly coaching sessions to review program data, address youth needs, and strengthen alignment between Freedom Academy, teen, and TAY pathways.
Align all Teen and TAY programming to create a clear developmental pipeline connecting BTWCSC’s K–8 Freedom Academy, Teen, and TAY initiatives.
Oversee the creation and implementation of curriculum and lesson plans that highlight the histories, resilience, and contributions of Black and Brown communities while supporting academic and emotional growth.
Work with the Associate Director of Expanded Learning & Enrichment to ensure programming meets grant deliverables and measurable outcomes, including attendance, stipend tracking, and academic benchmarks.
Serve as the main point of escalation for youth and family issues, ensuring culturally responsive communication and solutions.
Maintain ongoing contact with parents, caregivers, and case managers to ensure coordinated support for youth, particularly those navigating trauma, housing instability, or academic barriers.
Oversee all Participant stipend programs, ensuring youth payments are timely, accurate, and tied to attendance and participation metrics.
Ensure that all Teen and TAY participants are connected to wraparound services within BTWCSC (e.g., Food to Freedom, Bsafe, Senior wellness).
Incorporate Freedom School themes such as “I Can Make a Difference in Myself, My Family, My Community, and My World” into Teen and TAY program cycles.
Create safe and inclusive learning spaces for Black LGBTQ+, immigrant, and differently-abled youth, ensuring visibility and representation throughout programming.
Manage data collection and reporting systems (Airtable, DCYF CMS) to ensure accurate documentation of attendance, participation, stipend distribution, and case management follow-ups.
Submit monthly narrative and data reports to the Associate Director of Expanded Learning and Enrichment highlighting successes, trends, and challenges.
Ensure full compliance with all safety, licensing, mandated reporting, and workforce development standards required by funders and city agencies.
Partner with the K–8 Freedom Academy Manager to align transitions between grade levels and create mentoring opportunities between teens, TAY, and younger youth.
Cultivate and maintain external partnerships with SFUSD schools, City College and cul

Skills
Documentation

Employment type
Full-Time

Work arrangement
No