Sr. Manager, Process Improvement (Remote)

About the role: This role owns the operational backbone connecting Lingraphica’s go-to-market systems, cross-functional change efforts, and multi-workstream project governance. The Senior Manager acts as the business-side decision authority for business operations tooling and data, drives adoption of process and system changes across departments, and maintains the governance structure that keeps concurrent initiatives aligned, on track, and transparently reported to executive stakeholders. The role sits at the intersection of process design, communication, and program discipline, and requires equal comfort working with front-line staff and presenting to the Executive Team.
Responsibilities:
RevOps Business Ownership
Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance, including lead routing, stage definitions, and handoffs
Serve as the business owner for enterprise systems, with authority over the organization's information architecture, cross-departmental workflows, and business automations.
Own data trustworthiness as the source of truth for pipeline, forecast, and attribution reporting
Partners with Finance on forecast and reporting alignment
Provide business input for reporting and BI needs and prioritization, partnering with the Technology Team on build-out
Own the business process roadmaps and change-request intakes
Drive tool adoption across Marketing, Sales, Ops, E&R, and other functions.
Change Management
Build and execute change management plans, covering stakeholder impact analysis, communications, and training on change management processes
Own internal communications related to Change Management, calibrated by audience
Identify and manage adoption risk and resistance, including morale impact from concurrent organizational change
Coordinate training and enablement planning with all functions
Act as liaison between project teams and impacted functions to help resolve or escalate issues
Build a long-term operational effectiveness strategy that incorporates industry best practices, i.e. (RevOps, Lean, Value Stream Mapping, etc.)
Escalate change risks to ET
Project Governance
Define and maintain project governance structure
Own status reporting cadence, including scorecard and milestone tracking
Facilitate steering committee and Executive Team touchpoints
Maintain the risk register and escalation path
Minimum Qualifications:
5+ years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity (either leading teams or leading projects) with accountability for process development
Track record translating business requirements into system and process design
Demonstrated cross-functional stakeholder management across Sales, Marketing, Operations, and Finance
Experience with HubSpot or a comparable CRM platform
Data literacy, able to define and validate metrics/reporting logic, not just consume dashboards
Background in change management, with strong written communication and demonstrated ability to adjust tone and detail by audience
Comfort handling sensitive change contexts, such as reorganizations and workflow disruption
Experience running multi-workstream projects and programs
Familiarity with formal governance frameworks (steering committees, RACI, escalation structures)
Comfortable presenting status to executive and board audiences
Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 2–3 times annually) for conferences and events as needed
Preferred Qualifications:
DME/Healthcare sales process familiarity
Change management experience in a healthcare or regulated environment (HIPAA-aware communications)
Program governance experience in a regulated environment (FDA, HIPAA, Joint Commission)

Skills
Process Improvement, CRM

Experience
5+ yrs

Employment type
Full-time

Work arrangement
Yes