Warehouse Manager - Shipping Dept.

About Shepherd Electric Supply
Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.
Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.
Why This Role Matters
Shipping is the last checkpoint before a promise is kept or broken. Every order that leaves this facility on time, complete, and correctly documented is a commitment fulfilled to a contractor counting on those materials to stay on schedule. Every error — wrong product, missing documentation, late departure — lands on a job site and on our reputation.
The Shipping Department Manager owns that final checkpoint across a 100,000-square-foot distribution center with a 20-person team. At a facility running multiple shifts, the outbound function cannot afford to be reactive — it has to be disciplined, organized, and accurate from the moment staging begins to the moment the last truck rolls out. You set the standard, build the team, and own the outcomes every day.
Key Outcomes
Organized by what matters, not just what you do.
Outbound Fulfillment & Shipping Accuracy
Ensure every outbound order leaves clean — right product, right quantity, complete and accurate documentation
Verify shipping documentation is complete on every outbound shipment before departure — no exceptions
Prioritize time-critical and priority-flagged orders with urgency and direct communication to affected teams
Coordinate staging so drivers load efficiently and depart on time, every route, every day
Ensure will-call orders are staged and ready before customers arrive
Team Leadership & Development
Select, onboard, and develop a 20-person shipping team — including leads — so the function executes without depending on heroics
Coach and hold team members accountable through direct, consistent feedback — not just documentation
Manage timecards, performance evaluations, and day-to-day accountability with consistency and fairness
Delegate clearly, follow up on completion, and build a crew that holds itself to a standard
Escalate performance or conduct concerns to the Operations Manager promptly and without delay
Develop leads so the shipping function has depth and continuity across all shifts
Inventory Integrity & Receiving Support
Oversee inbound receiving processes as needed — ensuring freight is received accurately and exceptions are documented before product enters inventory
Manage fulfillment, inventory, and receiving staff coordination to keep inbound and outbound flow moving without bottlenecks
Treat inventory discrepancies as signals requiring root cause investigation, not isolated incidents to close out
Flag recurring discrepancy patterns to the Operations Manager for systemic review
Fleet & Delivery Coordination
Coordinate with dispatch and drivers to ensure on-time, accurate outbound delivery across Southern and Western Maryland, Washington DC suburbs, and Northern Virginia
Assist with truck maintenance coordination — report needs proactively so vehicles are never a reason for a missed route
Partner with dispatch and branch operations to resolve delivery exceptions in real time, not after the fact
Equipment, Facility & Safety
Maintain safe, organized shipping operations — staging areas clear, equipment functional, hazards addressed before they become incidents
Oversee pre-shift equipment inspections and ensure maintenance needs are reported and resolved proactively
Operate and ensure team compliance with forklift, pallet jack, and reach truck certification requirements
Model and enforce safety compliance on every shift — never treat it as a formality
Process Improvement & Cross-Functional Coordination
Surface inefficiencies, recurring errors, and workflow friction in the shipping function — and act on them, not just report them
Recommend and test process changes that improve outbound accuracy, speed, or team capacity
Communicate proactively with sales, counter, purchasing, and branch teams on outbound status and exception resolution
Be willing to cover other shifts when operational needs require it — the DC runs multiple shifts, Monday through Friday
What Success Looks Like
After 90 days, you and your supervisor should both be able to point to these markers:
Outbound orders leave clean — right product, right quantity, right documentation — on every shift
Drivers depart on time and delivery exceptions are resolved in real time, not after the fact
The shipping team knows what is expected and executes without being managed by the hour
Inbound receiving coordination runs without stalls or dropped handoffs
Equipment is inspected, certified, and operated safely every shift
The Operations Manager trusts that shipping operations run correctly when they are not watching
At least one meaningful process improvement has been identified, tested, and implemented in your first 90 days
Your leads are developing and taking on more ownership over time
Who Thrives Here
This role is a strong fit if:
You own outcomes, not just activities — a late truck or a wrong shipment is your problem to fix, not explain
You develop your team by raising their capability, not by covering their gaps
You communicate directly — with your crew, with dispatch, with sales, and with DC leadership
You stay organized and accurate under pressure, especially when outbound volume spikes or staffing is short
You hold people accountable without making it adversarial — you set the standard and enforce it fairly
You treat outbound accuracy and on-time departure as non-negotiables, not targets
You want to build a shipping operation that works without you in the room
Qualifications & Requirements
High school diploma or equivalent required
5+ years of warehouse management experience, preferably in a shipping, fulfillment, or distribution environment
Experience managing teams of 15 or more in a fast-paced distribution or wholesale setting
Familiarity with Southern and Western Maryland, Washington DC suburbs, and Northern Virginia delivery area preferred
Proficiency with Microsoft Excel and Outlook; familiarity with warehouse management systems
Forklift, pallet jack, and reach truck certification required or ability to obtain through onsite training
Strong verbal and written communication skills — comfortable coordinating across sales, dispatch, and branch teams
Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role
Valid driver’s license required
Willingness to cover alternate shifts when operational needs require it
Electrical product knowledge is a plus
Ability to successfully complete pre-employment screening requirements
Why Join Shepherd Electric Supply
Competitive salary with opportunity for growth
Medical, dental, and life insurance
Prescription drug coverage
Paid vacation and personal time
401(k) with employer match
Stable organization with over 130 years of industry leadership
A culture where reliability is noticed, ownership is rewarded, and people come first
Work Shift and Hours: Monday - Friday, 10:00am - 7:00pm or depending on business needs.
Compensation Details: The expected base salary for this position is starting at $65,000 - $75,000 annually depending on experience.
Additional Information:
Steel toed boots required.
Equal Opportunity Employer
Shepherd Electric Supply is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.
Why sho

Skills
Excel, Process Improvement, Documentation