Supply Chain Specialist

Days and Shift Information
Monday–Friday, 10:00 a.m.–7:00 p.m.
Full-time schedule, with flexibility to support customer needs as required.
Occasional travel for customer visits or strategic meetings.
Key Responsibilities
Customer Account Management and Growth- Manage assigned customer accounts by building strong relationships, understanding customer transportation needs, and maintaining customer satisfaction and retention.
Daily Transportation Coordination and Customer Service- Manage daily customer transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
Carrier Sales Collaboration and Pricing- Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
Operational Performance and Continuous Improvement- Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
Cross-Functional Collaboration and Account Profitability- Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.
Work Environment
Fast-paced, team-oriented office setting.
Frequent communication with customers, carriers through internal coordination, and cross-functional teams.
Requires the ability to manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.
Education
Bachelor's degree or equivalent relevant experience.
Relevant transportation, logistics, business, or related education is beneficial.
Experience
Transportation, logistics, or third-party logistics (3PL) experience preferred.
Experience in account management, customer service, sales, or a related customer-facing role preferred.
Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Experience using a Transportation Management System (TMS) preferred.
Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
Bilingual English/Spanish communication skills preferred, with the ability to communicate effectively with customers and business partners in both languages.
Personality Traits
Self-motivated and accountable: Demonstrates ownership of customer relationships, responsibilities, and results.
Customer-focused: Builds strong relationships and prioritizes customer satisfaction and retention.
Organized and detail-oriented: Effectively manages multiple shipments, customer requests, and competing priorities.
Proactive problem-solver: Anticipates challenges, takes initiative, and follows through on resolutions.
Competitive and results-driven: Maintains a strong focus on performance, continuous improvement, and business growth.
Collaborative communicator: Works effectively with customers and internal teams to achieve shared objectives.

Skills
Excel, Account Management

Employment type
Full-time

Work arrangement
No