Account Manager

Your role
As a Account Manager, your mission is to [Drive sustainable growth of Edwards Chamber Service business by developing strategic customer partnerships, increasing service share and delivering value-based service solutions throughout the equipment lifecycle.]. You will report to [Business Manager, Chamber & OEM Service].
You will
Gain an in-depth understanding of customer demands (e.g., particle contamination, chamber matching, uptime, etc.) and integrate the company’s Chamber Service products (including STP/cryopump) into customized service solutions.
Optimizing the current service model to provide value-added service by climbing service ladder.
Independently responsible for establishing, maintaining, and deepening key decision-making chain relationships, such as with the Equipment Department, Purchasing Department, and Process Integration Department, within leading wafer fabs (FABs) and domestic equipment manufacturers in the assigned region.
Responsible for sales process management, including initial contact and technical exchanges to demand analysis, solution design, quotation negotiation, and contract signing.
Collaborate with technical support, service operations teams and STC teams to ensure client needs are accurately understood and incomplete actionable solutions, guaranteeing smooth project delivery.
Develop and execute annual/quarterly business plans for each strategic client to achieve breakthrough growth in market share.
Gather industry trends, as well as market activities, service strategies, and pricing strategies of competitors, providing timely feedback and inputs for adjustments to the company’s products and strategies.
Establish executive-level relationships with key local OEM headquarters and strategic semiconductor manufacturers.
Lead cross-functional engagements involving Technical Support, Service Operations and Product Companies to deliver differentiated customer solutions.
Drive chamber service share gain and competitor displacement strategies within assigned accounts.
Support customer success through improvements in equipment uptime, wafer yield, chamber cost and operational efficiency.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have X - X years of experience, working as a XY
Bachelor’s degree or above in Mechanical, Electrical, Materials, Microelectronics, Vacuum Engineering, or related STEM discipline
5+ years of sales experience in semiconductor equipment or equipment services, with proven success in FAB customer engagement
Demonstrated ability to independently achieve annual sales targets; key account or project-based sales experience preferred
Solid understanding of semiconductor front-end chamber systems (etch, deposition, ion implantation, etc.) and FAB-side maintenance and procurement processes
Strong commercial skills including negotiation, contract understanding, and opportunity management
Customer-focused with strong relationship-building, technical discussion, and long sales-cycle management capabilities
Able to translate customer technical and business needs into service and commercial solutions
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Shanghai. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: [[recruiterName]]
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