Field Service Engineer

Your role
Mission
Your mission is to maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to generate service NIS.
Major Responsibilities
Duties and responsibilities include, but are not limited to:
Work independently for service work of company products.
Clearly understand service contract scope and KPI
Make service plan based on service contract requirement.
Strong implementation based on service contract requirement.
KPI data collection
Finish service documents according as company or customer’s standard
Keep good relationship with customer.
Collect customer request and feedback to sales or manager.
Work closely with sales team & project team on new equipment installation.
Solve problems and support customer remotely.
Provide tool operation training to customer.
Customer quality issue claim and follow up to close.
Raise red flags when there is business and technical risks.
Coaching other on-site technician to finish service work.
Fix assets, safety PPE and fire protection equipment management.
Follow strictly on Safety, Healthy, Environment, Quality policy from both Company and Customer
Assist team leader’s work about service contract.
Strictly follow the safety procedures and instructions during the travel and at the workplaces in company, customers' and business partners' facility, and correctly wear Personal Protective Equipment according to instruction. Actively participate safety training, self-learning and other activities. Report safety risk to prevent accident.
Other requirements from manager
To succeed, you will need
Education & Experience
Graduate from college in mechanical or electrical engineering or above
At least 3 years’ experience in aftermarket service of industry product
Knowledge & Skills
Mechanical, electronic and electrical knowledge
PLC, Fieldbus and Ethernet knowledge are considered as the advantage
Strong skill of diagnosing, repairing and troubleshooting
Good PC and MS office skills
Good communication and interpersonal skills
Basic English knowledge
Personality & Behavior Traits
Customer oriented
Result oriented
Self-motivation and independence
Teamwork spirit
Quick learner
Willing to travel
Urgency awareness
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
Shanghai
Contact information
Talent Acquisition Team: [[recruiterName]]
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