Field Service Engineer

Your role
We’re looking for a Field Service Engineer to join our growing Service Team. In this role, you’ll be responsible for installing, maintaining, and troubleshooting a range of technical equipment at customer sites.
You’ll work closely with customers to ensure their systems are running efficiently, providing expert support and building strong working relationships along the way. This is a hands-on, varied role where no two days are the same, perfect for someone who enjoys problem-solving and working in the field.
What You’ll Be Doing:
Carrying out service, maintenance, and repairs on electrical and mechanical equipment
Diagnosing faults and providing effective solutions
Working closely with customers and contractors on-site
Coordinating with the service team to plan and deliver service visits
Participating in an on-call rota with fellow engineers
Providing technical advice, support, and training to customers
Completing accurate service reports and documentation
Keeping up to date with product developments and industry standards
Supporting and mentoring junior engineers and apprentices
Maintaining high standards of health & safety and housekeeping
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
A strong foundation in mechanical and/or electrical engineering, with a willingness to continue learning
The ability to troubleshoot and problem-solve effectively in a hands-on environment
Confidence in communicating with customers and building positive working relationships
Good organisational skills and the ability to manage your time across multiple jobs
A proactive and flexible approach, with the ability to work both independently and as part of a team
A commitment to working safely and following company and site procedures
Attention to detail when completing service reports and documentation
A full UK driving licence and willingness to travel to customer sites, including occasional overnight stays
In return, we offer
25 days annual leave plus bank holidays
Company vehicle
Mobile phone
Workplace pension (matched up to 5%)
Company healthcare
Life assurance
Ongoing learning and development opportunities
Contact information
Talent Acquisition Team: Harriet Strauss
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