Field Service Engineer

Your role
As a Field Service Engineer , your mission is to [Timely and high-quality completion of workshop maintenance tasks. To represent our group (brand specific) as proactive face to the customer and play an important role to grow our service reputation and business. This by showing high commitment to the customers, a service oriented, friendly and professional mindset and the motivation to deliver high quality service experiences.].
You will report to [Field Service Team Leader ].
You will
Ensure the quality and efficiency of the maintenance work, provide first-class on-site service for customers at the scene, and represent the VTS brand
Carry out maintenance strictly in accordance with the SOP, use the appropriate tools, and ensure proper 6S management.
Proactively generate leads for the Sales team,Provide technical support in the form of troubleshooting either by phone or on site.
Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.
Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.
Communicate service and other relevant activities to Customer and leader. This would be through daily service or maintenance reports or relevant forms, e-mail and telephone communications.
Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the best advice possible for the customer. Make sure promises are kept.
Ensure you work according to the company’s safety guidelines, follow workshop safety management regulations and any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Knowledge Areas:
Technical expertise, combining mechanical and electrical components
Technical and application knowledge: ability to constantly learn and develop
Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
Experience in a service position in an industrial and highly technical environment
Critical Skills:
Good hands-on maintenance skills
Be confident to be an important face to the customer and be strongly service minded.
Be stress resistent and work independently, partly under stressful circumstances
Show courage and integrity.
Demonstrate efficiency and accuracy
Problem solving ability and ability to improvise
Service oriented and proactive communication skills
Learn to develop and update skills
Sharing expertise and experiences with others to ensure lessons learned
Effective and clear communication
Be open and approachable
Work with the Atlas Copco „The Way“
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Hefei, . You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: [[recruiterName]]
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