Customer Support Engineer

Customer Support EngineerA US fintech scaling its India technical support teamLocation: Remote (India)About the CompanyA fast-growing US fintech is scaling its India team and has partnered with Flexiple to hire technical support engineers. You will sit at the point where product meets customer, solving real technical problems for a company handling money at scale. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Support Engineer, you will troubleshoot technical issues, dig into logs and APIs, and work with engineering to get customers unblocked quickly and correctly.Key ResponsibilitiesTechnical TroubleshootingDiagnose and resolve technical issues across the product and APIsInvestigate logs, errors, and integrations to find root causesReproduce bugs and write clear, detailed reports for engineeringCollaboration & KnowledgePartner with engineering and product to escalate and close issuesBuild and maintain help articles and internal troubleshooting guidesIdeal Candidate Profile1 to 5 years in technical support, support engineering, or a similar roleComfort reading logs, using APIs, and writing basic SQL queriesStrong problem-solving and clear technical communicationA reliable remote-work setup and comfort with support toolingPreferred QualificationsExposure to fintech, payments, or SaaS productsFamiliarity with tools such as Postman, Datadog, or ZendeskComfort with a partial US time-zone overlapWhat We OfferA technical support seat with a high-growth US fintechRemote-friendly, pan-India hiring with long-term placementDirect work with engineering and real product impactOne application considered for this and future matched rolesHiring ProcessHR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Skills
Customer Support

Work arrangement
Yes