Client Relationship Manager

Company Description MY NONU, operating through MyNonu.com, helps businesses build a strong online presence and stand out across social media platforms. The company focuses on creating impactful brand identities supported by a dedicated, service-oriented team. Based in Meerut as an IT company, MY NONU extends its services beyond digital solutions by offering complimentary grocery delivery. The organization emphasizes access to quality products at affordable prices, helping customers lead healthier lifestyles and fostering long-term relationships.
Role Description This is a full-time remote role for a Client Relationship Manager at MY NONU. The Client Relationship Manager will manage ongoing relationships with clients, serving as the primary point of contact for inquiries, feedback, and service-related questions. Day-to-day responsibilities include understanding client needs, coordinating with internal teams to meet service expectations, tracking client satisfaction, and proactively identifying opportunities to improve engagement and retention. The role also involves supporting clients in maximizing their use of MY NONU’s digital and delivery services, preparing regular updates and reports, and resolving issues promptly and professionally. The Client Relationship Manager will collaborate closely with operations, marketing, and IT teams to ensure a consistent and positive client experience.
Qualifications
Client relationship and customer service skills, including the ability to build trust, manage expectations, and maintain long-term partnerships.
Communication and interpersonal skills, with strong written and verbal abilities for clear, professional interaction with clients and internal stakeholders.
Organizational and time management skills, with experience handling multiple client accounts, prioritizing tasks, and meeting deadlines in a remote environment.
Problem-solving and analytical skills to understand client challenges, interpret feedback, and recommend data-driven improvements.
Basic familiarity with social media, digital platforms, and IT services, with the ability to learn company tools and explain them to clients.
Comfort with remote collaboration tools and CRM or customer management systems.
Relevant experience in client management, account management, or customer success; experience in IT or digital services is an advantage.
Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

Skills
CRM, Account Management, Customer Success

Experience
5+ yrs

Work arrangement
Yes