Key Account Management Intern

📝 Key Account Management Intern (Unpaid)
⚠️ Applications will only be accepted through the following site:
👉 www.owlera.site
About Owlera
Owlera is an AI-powered career platform that helps students and fresh graduates gain practical experience through internship simulations inspired by real companies.
Participants work on realistic business challenges, receive AI-powered feedback, use modern professional tools, and build portfolio-ready projects that demonstrate their abilities to future employers.
We're looking for relationship-driven, organized, and proactive students to join our Key Account Management Internship and learn how great account managers protect and grow the accounts that matter most — from onboarding to expansion.
About the Internship
As a Key Account Management Intern, you'll work on realistic account management scenarios — onboarding key accounts, building success plans, spotting expansion opportunities, and resolving escalations for realistic company scenarios.
You'll learn how modern account managers operate — stakeholder mapping, business reviews, renewal and expansion plays, health scoring, and turning satisfied accounts into long-term growth partners.
Responsibilities
* Map key account stakeholders and understand their roles, goals, and pain points.
* Build account plans: objectives, milestones, and success criteria for realistic accounts.
* Run onboarding checklists to get new key accounts set up for success fast.
* Track account health signals — usage, engagement, support tickets, and sentiment.
* Prepare realistic quarterly business review (QBR) decks for key accounts.
* Identify upsell and cross-sell opportunities grounded in real account needs.
* Handle realistic escalation scenarios with calm, structured communication.
* Document meeting notes, action items, and follow-ups in a realistic CRM workflow.
* Monitor renewal timelines and flag churn risks before they become real.
* Collaborate with support, product, and sales on account-specific issues.
* Build win-win negotiation scenarios for realistic contract renewals.
* Create customer success stories from realistic account outcomes.
* Run feedback loops: turning customer insights into product improvement ideas.
* Collaborate with other interns on team-based account sprints.
Requirements
* Current student or recent graduate in Business, Marketing, Communications, or a related field — or a strong self-taught portfolio of projects.
* Strong interest in account management, customer success, and B2B relationships.
* Empathy and professionalism — comfortable owning problems end to end.
* Clear, confident written and verbal communication.
* Organized and proactive — able to juggle multiple accounts and priorities.
* Self-motivated and able to work independently under tight deadlines.
* Comfort using spreadsheets, CRMs, and collaboration tools (or a fast learner).
* Previous account management experience is not required.
What You'll Gain
* Hands-on experience working like a key account manager, not just theory.
* Practical skills in stakeholder mapping, QBRs, and account planning.
* Understanding of how account managers drive retention and expansion.
* Practical exposure to CRM workflows, health scoring, and escalation handling.
* Portfolio-ready account management artifacts built on realistic business use cases.
* Personalized AI feedback on your work.
* Professional certificate upon successful completion.
* Mentorship and weekly learning sessions.
* Opportunity to strengthen your portfolio, resume, and interview readiness.
Internship Details
Role: Key Account Management Intern
Location: Remote
Type: Internship (Unpaid)
Level: Entry Level
Duration: 6 Weeks
Commitment: Flexible (approximately 10–15 hours per week)
If you love building trusted relationships — understanding what customers need, protecting what matters, and growing the accounts that drive the business — we'd love to hear from you.
⚠️ Apply through:
👉 www.owlera.site

Skills
Account Management

Experience
Fresher (0 yrs)

Work arrangement
Yes