DWFS - Choices/SNAP Career navigator

The Career Navigator provides integrated workforce development, case management, career coaching, and employment planning services to participants enrolled in the Choices (Temporary Assistance for Needy Families - TANF) and Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) programs. The position is responsible for assisting participants in achieving self-sufficiency through employment, education, training, and supportive services.
The Career Navigator serves as the primary point of contact for participants, helping them identify employment barriers, develop individualized employment plans, access available resources, and successfully obtain and retain employment. The position requires a customer-focused approach, strong case management skills, and the ability to collaborate with internal and external partners to achieve program outcomes.
Responsibilities may include:
Provide career coaching, workforce planning, and case management services to participants enrolled in the Choices (TANF) and SNAP E&T programs.
Conduct assessments and develop Individual Employment Plans (IEPs) to support employment and self-sufficiency goals.
Assist participants with job search activities, resume development, interview preparation, and career readiness.
Identify and address barriers to employment through referrals and coordination of supportive services.
Connect participants to training, education, work-based learning, and employment opportunities aligned with labor market demand.
Maintain accurate case files, eligibility documentation, case notes, and program records.
Monitor participant progress, participation, and outcomes to ensure program compliance and successful completion of goals.
Collaborate with employers, community partners, and training providers to enhance participant success.
Conduct outreach, recruitment, orientations, workshops, and hiring events as needed.
Support performance goals by achieving enrollment, participation, employment, and retention outcomes while delivering extreme customer service.
Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products
Keyboarding skills mandatory
Ability to work in a team environment
Excellent interpersonal skills and customer-service orientation
Strong oral and written communication skills
Bilingual candidates preferred

Skills
Documentation

Employment type
Full-time

Work arrangement
No