Senior Accounts Receivable Systems & Collections Analyst

This is a Fully Remote Job
About Our Client:
This organization operates in the retail appliance, kitchens, and contract sales industry. It addresses challenges related to managing complex accounts receivable and collections processes within these sectors, aiming to maintain accurate financial records and effective payment collections.
About the Opportunity:
The SENIOR ACCOUNTS RECEIVABLE SYSTEMS & COLLECTIONS ANALYST is responsible for managing delinquent receivables, resolving billing discrepancies, and improving accounts receivable processes. This role contributes by ensuring timely payment collection and accurate reconciliation, supporting financial stability and operational efficiency.
Responsibilities:
Manage and prioritize delinquent receivables based on balance, aging, risk, and collectability
Reconcile customer accounts and research invoice and payment issues
Conduct collection outreach by phone and email; document communications in NetSuite
Resolve disputes related to deliveries, services, financing, and billing
Coordinate with internal teams to obtain documentation and resolve accounts
Prepare support for adjustments, refunds, write-offs, bad-debt, and collection referrals
Analyze aging and transaction data to identify errors and improvement opportunities
Partner with IT and Accounting on system exceptions, reporting, and process enhancements
Provide weekly collection results and support month-end reconciliations
Requirements:
5+ years of experience in accounts receivable, collections, reconciliation, or related accounting work
Experience with consumer and commercial receivables including aging and payment processing
Ability to investigate and resolve complex account discrepancies independently
Strong Excel and ERP skills
Excellent written and verbal communication skills with customer-service professionalism
Strong prioritization, documentation, analytical judgment, and confidentiality
Preferred: NetSuite experience and background in retail, appliances, kitchen remodeling, construction, or contractor receivables; familiarity with financing, chargebacks, and AR workflow automation
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
401(k)
401(k) matching
Dental insurance
Health insurance
Tuition assistance
Vision insurance
Paid time off
Flexible schedule
Employee discounts
Wellness resources
Opportunity for advancement
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
Excel, Accounting, ERP, Documentation

Experience
5+ yrs

Work arrangement
Yes