HR Advisor

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests. If you are passionate about creating a great employee experience, this role is for YOU!
What you'll be doing
HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
Complete requests from employees, creating written documents when required to meet regional laws or compliance
Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
Following process mapping and ensuring standard practices are implemented.
Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
What We're Looking for
2+ years of experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
Good command of the English Language; in both written and oral communication
In using MS Office; with knowledge of Oracle an added advantage
Possess good team spirit and ability to work independently
Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

Employment type
Full-time

Work arrangement
Hybrid