Product Manager II — Identity Operations Platform

Experian's Consumer Services (ECS)
Experian's Digital Identity team is seeking a Product Manager II to reimagine how we run one of the most critical systems in consumer finance: the identity layer that helps tens of millions of people prove who they are, access their accounts, and stay protected from fraud. This is a chance to help define what modern identity operations look like — and to build it from the ground up.
As Product Manager II, you will shape and own the product strategy for an operations platform that helps our teams detect issues as they emerge, understand root cause quickly, and resolve problems with less manual effort. You'll bring modern tooling and automation to make our identity systems more observable, more resilient, and easier to run. Working across our teams you'll have unusual breadth, high visibility, and the opportunity to grow a capability that will scale well beyond its starting point.
Responsibilities
● Define the vision and roadmap for an operations platform that gives Digital Identity a real-time, end-to-end understanding of how our consumer journeys, systems, and partner integrations are performing.
● Shorten the path from detecting an issue to resolving it by improving how teams monitor, investigate, and respond across the identity ecosystem.
● Identify high-friction manual workflows across teams and lead their transformation into streamlined, automated processes that free people to focus on higher-value work.
● Bring consistency to how we monitor and evaluate third-party identity and fraud partners, so performance shifts are detected once, shared broadly, and acted on quickly.
● Partner closely with engineering, data science, analytics, and pod leaders to turn ambiguous operational challenges into well-defined problems, clear requirements, and measurable outcomes.
● Evaluate emerging tools and techniques — including AI where it adds real value — through focused proofs of concept, and scale the approaches that prove their worth.
● Look across pods to spot recurring patterns and build reusable capabilities that make every team faster, rather than solving the same problem in isolation.
10+ years of experience in which 3+ years of product management or related experience building software products.
Bachelor's degree in Engineering, Business/Marketing, or a technical field preferred.
Demonstrated ability to turn complex, cross-team problems into a structured, prioritized plan and see it through to delivery.
Comfort influencing across multiple teams and stakeholders without direct authority.
Strong analytical skills and a metrics-driven approach to decision-making.
Experience with observability, monitoring, platform, or internal tooling products is a plus.
Familiarity with applying automation or AI tools to operational problems is a plus.
Background in identity, authentication, fraud, or financial services is a plus.
You will directly report to Director.

Skills
Product Management

Experience
10+ yrs

Employment type
Full-time

Work arrangement
No