Client Service Account Manager

Do you enjoy building trusted client relationships while solving complex service and product challenges? Join a team that supports essential payments activities for large organizations. You’ll help clients operate efficiently, navigate change, and continuously improve how they use our services. This role combines client partnership, problem-solving, and coordination across multiple internal teams. If you thrive in a fast-paced environment and value strong client outcomes, we’d like to hear from you.
As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients by helping them effectively use payments products and services. You will act as a central point of contact for service resolution, identify gaps and improvement opportunities, and partner with internal teams to deliver a consistent client experience. You’ll balance day-to-day issue management with longer-term service improvements that help clients operate smoothly.
Job responsibilities
Advise clients through consultation and guidance to support informed decision-making
Serve as the client’s central point of contact for service issue resolution and escalation, coordinating with internal partners as needed
Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements
Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights
Communicate complex topics clearly and confidently in both written and verbal formats
Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes
Required qualifications, capabilities and skills
Minimum 3 years of relevant industry and/or functional experience
Understanding of core treasury and payments product sets and related service models
Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner
Demonstrated ability to manage time effectively in a fast-paced environment, balancing competing priorities and meeting commitments
Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes
Sound judgment and risk awareness when evaluating service decisions and escalation paths
Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business
Preferred qualifications, capabilities and skills
Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role
Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end
Experience identifying trends from client issues or service data to inform process or service improvements
Experience contributing to product or service change initiatives, including client communication and implementation support
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.