Senior Analyst - Aviation

As a Senior Analyst – Global Aviation & Space, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.
The Role
Main responsibilities:
As a Senior Analyst – Global Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients within the broader service client team
Assist with risk management analysis utilizing new business, renewal and claim reviews
Update and enhance policy contracts & endorsements
Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals
Consistently prepare and submits policy change requests to carriers
Monitors status of change requests and reviews policy documents for accuracy
Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
Assist invoicing policy premiums
Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)
Produce and regularly update bespoke policy wordings, endorsements and certificate of insurances
Contribute to the growth of the Corporate Risk & Broking global practice, office and firm
Support all of the Company's values and main objectives that may change from time to time
Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone
The Requirements
3 - 5 years of insurance industry experience, either at a brokerage or underwriter
Aviation knowledge is an asset, but not required
Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs
Possession of insurance industry designations is considered an asset, such as CIP, CRM (Canadian Risk Management), or similar credentials
Ability to work with various software products necessary to perform job satisfactorily including
Must be able to maintain confidentiality of material at all times
Excellent Communication Skills
Ability to read, understand, and process tasks by written and oral instructions
Independently carry out assignments
Ability to work well with others and provide assistance cooperatively and courteously
Proficiency in French and English, both written and oral
Current holding of Insurance Brokerage License or required to obtain within 90 days of joining
Proficiency with Word, Excel, PowerPoint, Outlook and Artificial Intelligence tools
This position is based in Canada and is open for hybrid/virtual work, subject to business needs.
This role is also eligible for an annual short-term incentive bonus.
Artificial intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.
Equal Opportunity Employer

Skills
Artificial Intelligence, Excel, CRM, Accounting, Risk Management

Experience
3-5 yrs