Floor Supervisor - Lotti's

What you'll do...
Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
You will be the guiding light and the example of setting the Vibe and Tone of The Hoxton Way
The Hox Standards
The LQA
Sequence of Service
Day-to-Day running of the restaurant, Lounge, Lobby and Mezzanine
You will be responsible for the Onboarding on new members of the team
You will be required to give relevant SOP updates to senior management
You will be responsible for training and developing the waiters on the floor
Food Knowledge
Beer Knowledge
Wine Knowledge
Upselling / Suggestive Selling
Emotional and Engaged Service Management
You will be responsible for driving Ennismore/Hoxton initiatives
LQA
Dis-Loyalty
Weekly/Monthly/Quarterly Competitions
You will support the Bar management team when necessary.
You will conduct team member chats
Performance Reviews
1-2-1 Chats
Formulate work schedules for the team.
Maintain inventories and ensure compliance with cash control procedures.
Complete accounting and administrative reports as required.
Maintain a positive and friendly attitude at all times.
What we're looking for...
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
Have a proactive and foot-forward approach to embracing the responsibility of your role.
You’re not precious. We leave our egos at the door and help get things done.
A great ability to problem solve and communicate the solutions consistently and clearly.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.
Excellent understanding of Dutch and the English language.
Strong previous work experience as floor manager or supervisor in a busy and high volume restaurant.
You are aware of local employment law and health and safety regulations.
A high level of verbal and written communication skills and competent computer skills.

Skills
Accounting, Onboarding

Employment type
Full-time

Work arrangement
No