Mini Bar Attendant

Our guests are always at home at Fairmont Ajman – and their In Room Dining experience is no exception. As a Minibar Attendant, you will play an important role in enhancing the in-room guest experience by ensuring that minibar facilities are consistently stocked, clean, and well maintained. Through your attention to detail, efficiency, and commitment to service excellence, you will ensure guests have convenient access to a well-presented selection of food and beverage offerings while upholding Fairmont's high standards of quality and hospitality.
Key Responsibilities
Replenish guest room minibars in accordance with established hotel standards and product par levels.
Conduct daily minibar checks to ensure all items are properly stocked, presented, and within their expiry dates.
Accurately record minibar consumption and update charges in the hotel's designated system.
Ensure all minibar postings are completed promptly and accurately to avoid billing discrepancies.
Check minibar refrigerators for cleanliness, functionality, and appropriate temperature.
Ensure all minibar products are properly arranged, presented, and maintained in accordance with hotel standards.
Monitor stock levels, report shortages, and coordinate replenishment requests with the relevant team.
Conduct regular inventory checks and assist with monthly stocktaking.
Check product expiry dates and follow proper stock rotation procedures using FIFO (First In, First Out).
Report damaged, missing, expired, or incorrectly charged minibar items to the supervisor.
Coordinate with the Front Office, Housekeeping, and Food & Beverage teams to ensure accurate billing and smooth operations.
Respond promptly to guest requests relating to minibar replenishment and enquiries.
Maintain cleanliness and organization of minibar storage areas, trolleys, and equipment.
Handle all minibar products carefully and ensure proper storage to maintain quality and freshness.
Follow hotel procedures relating to hygiene, food safety, and guest room access.
Respect guest privacy and maintain confidentiality while working in occupied guest rooms.
Minimize wastage and support effective stock control and cost-management initiatives.
Maintain professional grooming standards and demonstrate the Fairmont values and Heartist culture.
Perform any other reasonable duties assigned by the Supervisor or Department Head.
Qualifications & Skills
Previous experience in minibar operations, housekeeping, food and beverage, or a similar hospitality role is an advantage.
Basic knowledge of food and beverage products and stock handling procedures.
Basic computer skills and familiarity with hotel operating systems is preferred.
Good command of spoken English; additional languages are an advantage.
Strong attention to detail and numerical accuracy.
Good organizational and time-management skills.
Honest, reliable, and responsible, with the ability to handle inventory and billing accurately.
Ability to work independently and as part of a team.
Flexible to work shifts, weekends, and public holidays.
Physical Requirements
Requires frequent movement between guest rooms and minibar storage areas.
Ability to lift, carry, and transport minibar supplies and replenishment trolleys.
Ability to stand and walk for extended periods.

Employment type
Full-time

Work arrangement
No