Assistant Manager Housekeeping

**Position Overview**
We are seeking an enthusiastic and detail-oriented Assistant Manager Housekeeping to join our dynamic hospitality team in Mumbai, India. In this pivotal role, you will partner with the Housekeeping Manager to deliver exceptional cleanliness, comfort, and guest experiences across all hotel areas. You will lead and inspire housekeeping colleagues while maintaining operational excellence, upholding brand standards, and driving continuous improvement. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced luxury hospitality environment.
**Operational Excellence & Quality Assurance**
Support day-to-day housekeeping operations, ensuring all guestrooms, suites, public areas, and back-of-house facilities consistently meet luxury hospitality standards
Conduct routine inspections and quality audits to verify compliance with brand standards and cleanliness benchmarks
Monitor room status and occupancy levels to optimize operational efficiency and guest satisfaction
Collaborate seamlessly with Front Office, Engineering, and Laundry teams to ensure cohesive guest experiences
Address guest requests, concerns, and service recovery situations with professionalism and empathy
Analyze guest feedback and quality scores, implementing corrective actions to drive continuous improvement
**Team Leadership & Development**
Supervise, mentor, and motivate housekeeping colleagues to deliver outstanding service
Conduct daily briefings, training sessions, and performance coaching to build a high-performing team
Support recruitment, onboarding, and talent development initiatives with transparency and inclusivity
Foster a collaborative culture that promotes engagement, teamwork, and professional growth
Ensure all team members maintain exceptional grooming, appearance, and service standards
Provide constructive feedback and recognize achievements to inspire team motivation
**Inventory & Cost Management**
Monitor and manage inventory levels of linens, guest amenities, cleaning supplies, and equipment
Assist in controlling departmental expenses and minimizing wastage through efficient resource management
Ensure proper handling, storage, and safe usage of cleaning chemicals and equipment
Support inventory counts and stock control procedures with analytical precision
Identify cost-saving opportunities while maintaining quality standards
**Health, Safety & Sustainability**
Ensure strict compliance with all health, hygiene, safety, and fire regulations
Promote safe working practices and create a secure environment for all team members
Support the organization's sustainability initiatives, including water conservation, waste reduction, and responsible resource management
Maintain compliance with company policies and statutory requirements
Stay informed about industry best practices and emerging safety standards
**Required Education**
Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline
**Required Experience**
Minimum 4–6 years of housekeeping experience in luxury or upscale hotel environments
At least 1–2 years of supervisory or leadership experience in housekeeping operations
Demonstrated experience in quality assurance, auditing, and guest service delivery
Proven track record in inventory management and cost control
**Required Skills & Competencies**
Strong proficiency in Microsoft Office applications
Proficiency with hotel operational systems and property management software
Excellent leadership and team management abilities
Outstanding communication and interpersonal skills
Problem-solving and decision-making capabilities
Attention to detail with a quality-focused mindset
Guest complaint resolution and service recovery expertise
Knowledge of cleaning chemicals, equipment safety, and housekeeping best practices
Organizational and time management skills
Ability to work flexibly and adapt to changing priorities
**Domain Expertise**
In-depth understanding of luxury housekeeping operations and guest service standards
Knowledge of health, safety, and sustainability compliance in hospitality
Familiarity with quality assurance processes and performance metrics
Understanding of inventory control and cost management principles
**Preferred Qualifications**
Pre-opening hotel experience
Certification in hospitality management or housekeeping operations
Experience with sustainable and eco-friendly housekeeping practices
Multilingual abilities (particularly regional languages relevant to Mumbai)

Skills
Auditing, Onboarding, Inventory Management

Experience
4-6 yrs

Employment type
Full-time

Work arrangement
No