Senior Operations Manager, Housekeeping

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Senior Operations Manager, Housekeeping must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York. Using a balanced score card approach that considers the needs of all our stakeholders, you will ensure that the daily operation is achieving and exceeding targeted KPI’s. Active participation in the strategic planning and vision of the department, division and hotel will ensure a seamless experience for our guests and colleagues alike.
Responsible for the successful performance of all aspects of the Housekeeping & Health Club departments
Responsible for elevating overall colleague engagement within the department and across the hotel
Consistently offer welcoming, friendly and warm service to external and internal guests.
Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.
Responsible for strategic decision making for daily housekeeping operations
Foster positive cross departmental relationships to create a seamless experience
Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.
Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping
Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Ensure effective colleague planning, selection, training and development strategies are in place and executed
Key involvement in the Hotel’s preventative maintenance programs.
Contributor in developing the hotel wide strategic goals and plans
Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety.
Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred
A minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials.
Excellent interpersonal skills, with strong written and verbal communication abilities
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
Must have a passion for housekeeping!
Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping..
Good problem solver with the ability to think outside the box.
Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.
Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 60 lbs
Ability to push or pull objects up to 60 lbs
Frequent work above shoulder height is required
Frequent kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Skills
Excel

Employment type
Full-time

Work arrangement
No