Zonal Training Manager - Salon

Role Overview
The Zonal Training Manager will be responsible for building high-quality service capability across the zone by owning the training, grooming, and performance enablement of salon professionals. The role requires deep technical expertise in beauty services, strong people leadership, and the ability to coach both trainers and professionals to deliver exceptional at-home salon experiences.
Key Responsibilities
Training & Onboarding Excellence
Own end-to-end training for newly onboarded salon professionals in the Beauty category across the zone.
Ensure standardized, high-quality delivery of technical and soft-skill training modules aligned with brand and platform expectations.
Trainer Grooming & Capability Building
Coach, mentor, and upskill city-level trainers to run effective, high-impact training batches independently.
Set clear training SOPs, evaluate batch quality, and conduct regular audits and feedback sessions.
Post-Go-Live Professional Handholding
Enable trainers to handhold professionals post go-live to ensure a smooth transition into live service delivery.
Address early-stage performance gaps related to service quality, customer handling, hygiene, and protocol adherence.
Professional Engagement & Coaching
Understand professionals’ prior experience, skill levels, and learning needs to tailor coaching approaches.
Build strong rapport and trust with professionals, enabling effective grooming and behavioral coaching through city trainers.
Act as a bridge between trainers, professionals, and business teams to resolve capability or quality challenges.
Must-Have Skills & Experience
+5 years of experience in training delivery (in-salon & virtual)
Experience in training trainers or mentors
Strong Technical Expertise in core beauty services, including:
Waxing, Threading, Facials, Manicure & Pedicure, Basic Hair Services
People Leadership Experience
Prior experience managing and grooming a team of trainers.
Proven ability to coach, motivate, and performance-manage training teams.
Operational Mindset
Ability to manage multiple cities, batches, and stakeholders in a fast-paced environment.
Comfortable working with data, audits, and performance metrics to drive outcomes.

Skills
Onboarding

Work arrangement
No